jennifer_franklin's profile

1 Message


120 Points

Thursday, January 15th, 2015 8:18 PM

A lot of money, no results!

I spent over $40 on one of the ovulation kits and the digital reader has given an error on 3 tests. I have read and re-read the directions and I am not using it incorrectly. Very disappointed that I spent this amount of money on 7 tests only to throw more than half in the trash in one day. Is there anything ClearBlue can do to fix this?

465 Messages


5.8K Points

9 years ago

We're sorry that you received error symbols, Jennifer.  We appreciate that you chose Clearblue and would like to make this up to you.  Please call us at 1-800-321-3279 so we can gather details to share with our quality team and take care of this for you.  When calling, please mention reference #FB1189, and if possible, please have the package & any remaining tests handy.  We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you.  Hope to hear from you soon!