diana_peck's profile

1 Message


120 Points

Tuesday, April 28th, 2015 8:20 PM

Advance Ovulation test didn't work!!!

I recently bought the Clear Blue Advance digital ovulation test (2 month supply).I followed all the steps and the first time I used it it gave me Error message # 20. "Please contact the Clear Blue Helpline. If you have unused test sticks do not use them with this holder." I called and the number is out of service. I'm very disappointed with the customer service. Anybody else experience this??? Do I really need to buy another box?

83 Messages


890 Points

9 years ago

We're so sorry to hear about your recent experience, Diana.  Please try and call us again at 1-800-321-3279 or send us a private message with your telephone number and one of our Advisors will try and call you instead.  We're open Mon-Fri 08.30am-05.00pm ET.  Please quote reference number '1734056A' when you call us. Hope to hear from you soon!