Bad batch of test strips?

Question

I have been using the Advanced Digital Ovulation test for several cycles now, (am on my third kit), and have not had any issues with the test being read until the most recent kit including the tester and batch of test strips.  I have received a testing read error 5 times now according to the instruction manual.  I am certain I know how to take the test, as I have been using this product for the past 6 months.  I just purchased a new kit as I am quite frustrated.  Is this common?  Any advice?

lindsey_berger_garland · Answer

P.S. I attempted to first reach out via the 800# help line, but was on hold for over 15 min this am before giving up.

sally · Answer

We're sorry this happened, Lindsey. We know this is an important time in your life and would like to learn more so we can help. I am also sorry that you had difficulty getting through to our Careline yesterday - Monday is the busiest day.  But we do need to talk to you to find out more.  Please call us at 1-800-321-3279 and mention reference 001751177A. If possible, please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

lindsey_berger_garland

Bad batch of test strips?

lindsey_berger_garland

sally

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