cate_pham's profile

1 Message


120 Points

Saturday, February 4th, 2017 1:08 PM

broken reader

My reusable reader appears to be broken. I started on Day 8, and today is Day 10. I don't know what to do. It won't even register when I put in a test strip.
Brand User

597 Messages


6.4K Points

7 years ago

We're sorry this happened, Cate. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference 1861342A.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!