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emily_carriveau's profile
emily_carriveau

1 Message

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130 Points

Tuesday, December 1st, 2015 6:10 PM

Broke....Twice

I first bought the Clearblue Advanced Digital Ovulation Test, it broke. Wouldn't register or tell me anything. Walgreens was nice enough to let me exchange it out without a receipt. The SECOND one decided not to work this morning at all, and I threw out the original receipt not expecting these issues. Extremely disappointed with this product, is there a way to get a refund through you?

Question

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Updated 

9 years ago

15

1

Brand User
sally

597 Messages

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6.4K Points

9 years ago

Sorry to hear that Emily.  That's not what we expect to see.  Please call us at 1-800-321-3279
Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET excluding public holidays and will be glad to assist you. We'd love to hear from you!

2

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liv

1 Message

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112 Points

hi i just bought a 20 sticks of dual hormone ovulation test. today was the first day using it, i opened the holder from the plastic seal and inserted the test stick as instructed (following the arrows). but then nothing came up on the screen. i waited for a few minutes and nothing. i ejected it, reinserted the same test stick and still nothing. so i opened a new test stick and inserted it, still nothing. is this holder faulty?now i have 20 unused test sticks that i can't use and 50$ short.please help me

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9 years ago

0

sam

102 Messages

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1.2K Points

Hello Liv - We're sorry this happened. It sounds like there might be a fault with the holder. Please call our careline so we can help you.

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9 years ago

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