courtney's profile

1 Message


120 Points

Sunday, October 5th, 2014 1:31 PM

Brush Error symbol won't clear

Today is day nine of my cycle. I started testing yesterday day eight. When I turn on the monitor there is a brush and! Symbol. I have cleaned the testing area with a damp Q-tip and dry tissue. The error symbol will not clear. I also replaced the batteries in case that may have been it. I know I am approaching my high and peak days. Any suggestions?

465 Messages


5.8K Points

10 years ago

Thanks for contacting us about the Clearblue Fertility Monitor, Courtney.  In addition to cleaning the test stick slot with a damp cotton swab, you can also try cleaning the black button with a dry cotton swab.  To avoid urine buildup, it may help to wipe excess urine from test sticks before inserting them.  

If the symbols still won't clear, please call our Careline at 1-800-321-3279 and mention reference #FB856.  We're open Monday through Friday from 8:30am-5:00pm ET & would be happy to help.