melissa_seiersen_hillburdorf's profile

Tuesday, March 29th, 2016 3:43 PM

Clearblue Advanced Digital Ovulation Kit Stopped Working

Hi! I have a Clearblue Advanced Digital Ovulation Kit. From one day to the next, the screen simply stopped turning on! I inserted several different "refill" sticks, even from different lot numbers in case on was bad, and nothing could get it to turn back on. What do you suggest I do to get it working again? Thank you so much!

102 Messages


1.2K Points

8 years ago

Hi Melissa - We're sorry you're having difficulty. We understand how frustrating a problem like this can be. It sounds like you might need a replacement test. 

Please call us at 1-800-321-3279 and mention reference 001802314A . Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!