amanda_suzanne_brandon's profile

3 Messages

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162 Points

Monday, July 28th, 2014 5:51 PM

Clearblue Digital pregnancy test

This is now my 3 rd attempt to post. This morning I took the Clearblue Digital pregnancy test. I followed the instructions completely. After waiting for the hourglass sign to change the test went clear. I am a bit upset as I have paid a lot for this test and I have called the customer 'HELPLINE' 3 TIMES and kept getting a an apology until after the third time I waited to see how long I would be rotated and it went after 20 mins to a voicemail that claims that someone will call me back within the hour. Well its been 2 hours and during this time I have placed this facebook message twice. Is there any way I can break open the test and manually read the results>??? I have a dud and you would think a company who prides in quality would answer the customers so I would have to get this upset and pursue this so hard.

3 Messages

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162 Points

10 years ago

I had an EXP of 07/2015 and LOT #3150937231

3 Messages

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162 Points

10 years ago

Its been 4 hours now.

465 Messages

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5.8K Points

10 years ago

We're sorry we weren't able to answer your call, Amanda.  We know it's hard to wait, but we don't recommend taking the test apart to read your result.  

I'd like to get your phone number to make sure you receive a call tomorrow.  Please send an email to clearblue.im@pg.com with your name & phone number and we'll call you tomorrow.  If there's a certain time of day which is best for you, please include that in your email (and let us know which time zone you're in).  We're available to call between 8:30am-5:00pm ET.  Thanks!  

1 Message

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114 Points

10 years ago

I just tooktest on the advanced and had the same thing happen just now!

465 Messages

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5.8K Points

We'd be happy to take care of this for you, Jeanette.  Please call us at 1-800-321-3279 and mention reference #FB721.  We're here Monday through Friday from 8:30-5:00 ET and would be happy to help. 
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