Display remains blank in new cycle.

Question

Hi, I got a solid smiley with Clearblue Advance Ovulation Test last month and put it away. but this month when I insert a blank new test stick into the holder, I got nothing--the display remains blank. Does it means the holder broken or something else? Thanks for you advise.

karen · Answer

We're sorry to hear your holder remains blank when trying to use it, Firstep.  Are you located in the United States?  If so, please give us a call at 1-800-321-3279 and mention reference #FB492 so we can learn more and help.  We're open M-F from 8:30am-5:00pm Eastern time.  Thanks!

firstep_lin · Answer

Thanks for your reply. I am in Hong Kong. Clearblue bought at US.

karen · Answer

Thanks for writing back, Firstep.  Unfortunately we don't have a telephone number for customer support in Hong Kong.  Our recommendation is to contact the retailer to inquire about their return/exchange policy.

firstep_lin · Answer

Return or exchange policy seems don't apply to this situation, so I am here to find out the answer. Hope you can help me. Thank you very much.

karen · Answer

Thanks for writing back, Firstep.  The digital holder is battery-operated, and it's possible that the battery is no longer powering the device.  Unfortunately, the battery is not replaceable.

firstep_lin

Display remains blank in new cycle.

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