Eror number 20

Hi Natalie, I know it must be disappointing to have received an error symbol.  In order to point you in the right direction for assistance, please let me know which country you're located in.  Thanks!

Im coming from Malaysia. TQ

Thanks for writing back, Natalie.  This page supports our products which are sold in the United States and unfortunately, we don't have a telephone number for customer support in Malaysia.  Your best bet is to check with the retailer about their exchange/return policy.