1 Message


70 Points

Wednesday, October 23rd, 2019 10:27 AM

Error icon on ovulation test

Good day,

I purcahsed the advanced digital ovulation test, as part of a kit with 10 tests. It worked fine the first 3 times, but now the monitor shows the manual (book) icon, which does not go away. I removed the original test stick, but to no avail, the icon remains.

​Is there anything I can do? If not, can you please replace my tester so that I can also test the remaining sticks? It was quite an expensive kit, so a bit surprised to see this tester fail so quickly.

Brand User

597 Messages


6.4K Points

5 years ago

We’re sorry about your experience.  We know this was upsetting and would like to learn more and answer any questions you may have.  Please give us a call at 1-800-321-3279 and mention reference 002037537A.  Please have your purchase receipt, test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and we're here to help.