charleda_wilson's profile

1 Message


120 Points

Monday, December 22nd, 2014 11:11 PM


I used Ovulation kit last month no problem and had sticks left so I tried this month and continued to get stick and book symbol.. nothing is working and I have wasted 3 sticks just today trying to get it to work.. I cant afford this.. please help..

465 Messages


5.8K Points

9 years ago

We're sorry this happened, Charleda.  The quality of our products is important to us, and we'd be happy to help.  If you're located in the US, please call us at 1-800-321-3279 & mention reference #FB1083.  We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you.  If possible, please have the package and test handy when you call.  If you're located outside of the US, please let us know so we can direct you appropriately.  Thanks!