jess_smith's profile

1 Message


120 Points

Saturday, March 18th, 2017 8:26 PM

Error on screen before starting the test

I got my testing kit today and each time I insert a test the initial 3 things will flash and then the "ready" symbol appears. about 5 seconds later every time the booklet with the arrow comes on. It keeps saying error and I have followed instructions to a "T" What can I do? These are expensive hoping I don't have to get a new holder.
Brand User

597 Messages


6.4K Points

7 years ago

We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference 1869468A. Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!