laine_poole_flynn's profile

1 Message


120 Points

Tuesday, November 19th, 2013 2:07 PM

Error on screen

I started using the Clearblue tests until the peak day and it worked fine, but now that I am trying a different month it shows the error sign and I have 12 out of 20 test strips remaining. I don't want to have to purchase a whole new box. Can I reset it?

465 Messages


5.8K Points

11 years ago

Hi Laine, we're glad you're using Clearblue Advanced Digital Ovulation Tests and are sorry to hear you received an error symbol.  Please don't remove the batteries from your digital holder, as this will cause your holder not to work any longer.  We understand why you wouldn't want to purchase another box.  Please give us a call at 1-800-321-3279 and mention reference #FB234 so we can learn more and take care of this for you.  We're open weekdays from 8:30am-5:00pm Eastern time and would be happy to help.  Thanks!