Error symbol on ovulation test

I have used my ovulation test several times and ALL I get is an error symbols. I bought a 25 pc. Kit and feel like they don't even work!

Hi Kiaya, we're glad you chose the Clearblue Connected Ovulation Test System, and we're sorry to hear that you received an error symbol.  We know this must be frustrating and would be happy to take care of this for you.  So that we can learn more and help you in the best way possible, please give us a call at 1-800-321-3279 and mention reference 001988352A.  We're open Monday through Friday from 8:30am-5:00pm Eastern time.  Thanks! 

I’m using the clearblue digital ovulation testing, I’ve used it 6 days without an error, then got the book error, is it possible to just retest again with a new stick and it work?

Hi Bambi,

If the 'book' stays on the screen for longer than 10 minutes, unfortunately it is a permanent error.

We were sorry to hear of your experience and would be happy to take care of this for you.  So that we can learn more and help you in the best way possible, please give us a call at 1-800-321-3279 and mention reference 001990079A. We're open Monday through Friday from 8:30am-5:00pm Eastern time.  Thanks!

I'm sorry the screen on your ovulation test went blank, Ericka.  Please give us a call so we can learn more and help.  Our Careline number in the US is 1-800-321-3279, and we're open Monday through Friday from 8:30am-5:00pm Eastern time.  When calling, please mention reference #FB433.  Thanks!

Hi Karen, I'm having the same problem, I have used the kit, smily face stood up for 48hrs and then the book showed up ever since and is not stopping! What should I do???
I'm very upset as this is not a cheap kit and I hace many tests left but hhe reader is not working anymore!!!

Hi OaNa.  We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

I have the same problem. Had peak fertility and then the book sign showed and won't go away. I am very disappointed as i spent 40 euros purchasing this. I am very upset. everyone is telling me to call but I am not from the Uk so i have to call over seas and during your opening hours i am at work. I cannot call from my work line overseas. Is there another option.

Sorry to hear this Amanda - you can send us a private message on Facebook if you prefer.  In your message, please let us know your location and the LOT numbers of the test sticks and Holder.  Keep hold of all the tests and packaging until you have got in touch.

We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

Hi Safeena.  We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. 

Hi Safeena.  We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. 

it's a Saturday. And that's the only time I can call because I am off and I'm supposed to be testing today and tomorrow. I've done 2 tests and I can get is an error. This is supposed to help me and my husband not make it worse

It is frustrating to keep having the book image when I follow all the steps as instructed. This kit is very expensive and it is not fair to waist money like that on defective products. Clear blue should stop making those opk tests as they are so bad. I will never purchase this brand anymore. This is a scam to steal people money. Horrible!!!!!!!!!!!!! I hope I can get my money back.

We're sorry this happened, Francesca. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference 001991835A.  Please have your purchase receipt, test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

Hi Katie,

We were sorry to hear of your experience. The error you are experiencing occurs when something goes wrong during the testing procedure such as:

·   Not assembling the test in the correct sequence

·   Too much or too little urine being applied

·   Inserting the test stick into the Holder after applying urine

·   The test not being kept pointing downwards during or after applying urine

·   The test stick being ejected too soon

To assist your use, we would advise to follow the instructions carefully and try again. 

We'd be happy to chat if you'd like to talk through your questions.  Feel free to call us at 1-800-321-3279 and mention reference 001980568A.  We're open weekdays from 8:30-5:00 ET. 

Regards,
Sally.

Hi Cherelle,

We were sorry to hear of your experience.

Please see our reply to Katie, which is above, if you are experiencing the same issue.

Regards,
Sally

We were sorry to hear of your experience. If the error message you are seeing is the 'book' and the test stick symbol, this occurs when something goes wrong during the testing procedure such as:

·   Not assembling the test in the correct sequence

·   Too much or too little urine being applied

·   Inserting the test stick into the Holder after applying urine

·   The test not being kept pointing downwards during or after applying urine

·   The test stick being ejected too soon

To assist your use, we would advise to follow the instructions carefully and try again. 

We were sorry to hear of your recent miscarriage. Please be advised, you shoud wait for 2 natural cycles to occur before using the test as the hCG from a recent miscarriage may cause misleading results. We'd be happy to chat if you'd like to talk through your questions.  Feel free to call us at 1-800-321-3279.  We're open weekdays from 8:30-5:00 ET. 

Hi Carl,

We were sorry to hear of your experience. The error you are experiencing occurs when something goes wrong during the testing procedure such as:

·   Not assembling the test in the correct sequence (uncap the test stick and insert it into the Holder)

·   Too much or too little urine being applied

·   Inserting the test stick into the Holder after applying urine

·   The test not being kept pointing downwards during or after applying urine

·   The test stick being ejected too soon

To assist your use, we would advise to follow the instructions carefully and try again. 

We'd be happy to chat if you'd like to talk through your questions.  Feel free to call us at 1-800-321-3279.  We're open weekdays from 8:30-5:00 ET. 

Regards,
Sally.

Hi Tomi,

Please see the advice given above, however, if your issue persists please contact the Careline at 1-800-321-3279..  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and we're here to help.