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jennifer_laughlin

1 Message

 • 

310 Points

Tuesday, December 3rd, 2013 6:04 PM

Error symbol on ovulation test

I purchased a 20 tester, advanced digital ovulation kit. I have more than half the test strips left, but my monitor will not work anymore and has a book/manual (error) icon on the screen. Can I get another monitor mailed to me to use the remainder of the testing strips? Not happy because this was not a cheap kit.

Question

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Updated 

3 months ago

5.4K

22

karen

465 Messages

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5.8K Points

11 years ago

Hi Jennifer, we're glad you chose Clearblue Advanced Digital Ovulation Tests, and we're sorry to hear that you received an error symbol.  We know this must be frustrating and would be happy to take care of this for you.  So that we can learn more and help you in the best way possible, please give us a call at 1-800-321-3279 and mention reference #FB257.  We're open Monday through Friday from 8:30am-5:00pm Eastern time.  Thanks! 

7

0

kiaya_allen

3 Messages

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132 Points

I have used my ovulation test several times and ALL I get is an error symbols. I bought a 25 pc. Kit and feel like they don't even work!

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Reply

6 years ago

0

kiaya_allen

3 Messages

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132 Points

Like

Reply

6 years ago

0

Brand User
sally

597 Messages

 • 

6.4K Points

Hi Kiaya, we're glad you chose the Clearblue Connected Ovulation Test System, and we're sorry to hear that you received an error symbol.  We know this must be frustrating and would be happy to take care of this for you.  So that we can learn more and help you in the best way possible, please give us a call at 1-800-321-3279 and mention reference 001988352A.  We're open Monday through Friday from 8:30am-5:00pm Eastern time.  Thanks! 

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6 years ago

0

bambi

1 Message

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110 Points

I’m using the clearblue digital ovulation testing, I’ve used it 6 days without an error, then got the book error, is it possible to just retest again with a new stick and it work?

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5 years ago

0

Brand User
sally

597 Messages

 • 

6.4K Points

Hi Bambi,

If the 'book' stays on the screen for longer than 10 minutes, unfortunately it is a permanent error.

We were sorry to hear of your experience and would be happy to take care of this for you.  So that we can learn more and help you in the best way possible, please give us a call at 1-800-321-3279 and mention reference 001990079A. We're open Monday through Friday from 8:30am-5:00pm Eastern time.  Thanks!

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5 years ago

0

sid_n_ericka_saenz

3 Messages

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140 Points

10 years ago

I used the ovulation test and the first 2 days gave me the results correctly after that day the screen motitor gave me error and the next day just went blank I do in that case. in the instructions says to contact help line but no way to contact them.

22

0

karen

465 Messages

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5.8K Points

I'm sorry the screen on your ovulation test went blank, Ericka.  Please give us a call so we can learn more and help.  Our Careline number in the US is 1-800-321-3279, and we're open Monday through Friday from 8:30am-5:00pm Eastern time.  When calling, please mention reference #FB433.  Thanks!

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10 years ago

0

oana_popovici

1 Message

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110 Points

Hi Karen, I'm having the same problem, I have used the kit, smily face stood up for 48hrs and then the book showed up ever since and is not stopping! What should I do???
I'm very upset as this is not a cheap kit and I hace many tests left but hhe reader is not working anymore!!!

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7 years ago

0

Brand User
sally

597 Messages

 • 

6.4K Points

Hi OaNa.  We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

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7 years ago

0

amanda_borg_amaira

1 Message

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110 Points

I have the same problem. Had peak fertility and then the book sign showed and won't go away. I am very disappointed as i spent 40 euros purchasing this. I am very upset. everyone is telling me to call but I am not from the Uk so i have to call over seas and during your opening hours i am at work. I cannot call from my work line overseas. Is there another option.

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6 years ago

0

Brand User
sally

597 Messages

 • 

6.4K Points

Sorry to hear this Amanda - you can send us a private message on Facebook if you prefer.  In your message, please let us know your location and the LOT numbers of the test sticks and Holder.  Keep hold of all the tests and packaging until you have got in touch.

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6 years ago

0

kristin_sticco

1 Message

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110 Points

6 years ago

I had the same error now with kit number 2. It is very wasteful money wise. I’m frustrated.

1

0

Brand User
sally

597 Messages

 • 

6.4K Points

We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

Like

Reply

6 years ago

0

adora

1 Message

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112 Points

6 years ago

I have bought this kit and it does not work. I tried two strips already and this ovulation kit is sooo dam expensive. I followed the directions and when I inserted the stick in the test, it blinked and then there was a solid stick on the monitor.It remained like this for about 15mins then blanked off. This is crazy. So expensive and it's not working. I want back a new working kit or my money refunded in full.

1

0

Brand User
sally

597 Messages

 • 

6.4K Points

Hi Adora.  We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. 

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6 years ago

0

safeena_baksh_da_silva

1 Message

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110 Points

6 years ago

I have the same problem I did 4 test and all giving me a flashing clear blue sing and a book sign I am frustrated

5

0

Brand User
sally

597 Messages

 • 

6.4K Points

Hi Safeena.  We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. 

Like

Reply

6 years ago

0

Brand User
sally

597 Messages

 • 

6.4K Points

Hi Safeena.  We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. 

Like

Reply

6 years ago

0

kiaya_allen

3 Messages

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132 Points

it's a Saturday. And that's the only time I can call because I am off and I'm supposed to be testing today and tomorrow. I've done 2 tests and I can get is an error. This is supposed to help me and my husband not make it worse

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6 years ago

0

francesca_alexis

2 Messages

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120 Points

It is frustrating to keep having the book image when I follow all the steps as instructed. This kit is very expensive and it is not fair to waist money like that on defective products. Clear blue should stop making those opk tests as they are so bad. I will never purchase this brand anymore. This is a scam to steal people money. Horrible!!!!!!!!!!!!! I hope I can get my money back.

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5 years ago

0

Brand User
sally

597 Messages

 • 

6.4K Points

We're sorry this happened, Francesca. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference 001991835A.  Please have your purchase receipt, test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

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5 years ago

0

ravz

1 Message

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110 Points

6 years ago

Im almost near to my peak days and the kit stopped working. Its showing the book symbol. I really wanted to see the solid smiley face. Now im gonna miss it out. Hardly used the kit.

0

0

Brand User
sally

597 Messages

 • 

6.4K Points

6 years ago

Hi Ravz.  We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. 

0

0

katie_whiteman

1 Message

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110 Points

6 years ago

I just got this test on Monday and I now have a test and book symbol on my screen.. I just got it! How can this happen? Super upset

1

0

Brand User
sally

597 Messages

 • 

6.4K Points

Hi Katie,

We were sorry to hear of your experience. The error you are experiencing occurs when something goes wrong during the testing procedure such as:

·   Not assembling the test in the correct sequence

·   Too much or too little urine being applied

·   Inserting the test stick into the Holder after applying urine

·   The test not being kept pointing downwards during or after applying urine

·   The test stick being ejected too soon

To assist your use, we would advise to follow the instructions carefully and try again. 

We'd be happy to chat if you'd like to talk through your questions.  Feel free to call us at 1-800-321-3279 and mention reference 001980568A.  We're open weekdays from 8:30-5:00 ET. 

Regards,
Sally.

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6 years ago

0

cherelle_herrera

1 Message

 • 

110 Points

6 years ago

I'm getting the error symbol too. I tried the cup method and now have received the error message on 3 consecutive test strips and it's a new kit .. just bought it about a month and a half ago. So frustrating. It came highly recommended, but I'm disappointed. :/

1

0

Brand User
sally

597 Messages

 • 

6.4K Points

Hi Cherelle,

We were sorry to hear of your experience.

Please see our reply to Katie, which is above, if you are experiencing the same issue.

Regards,
Sally

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6 years ago

0

lindsey_fabian

1 Message

 • 

112 Points

5 years ago

Very upset. I purchased the 20 strip advanced ovulation test and it worked correctly for 1 day and now for the past 3 days it keeps showing an error message. I should start to ovulate in the next 4-5 days and now I can’t track it. I’m trying to figure out my ovulation after a miscarriage and to have the test not work is extremely upsetting and frustrating. Is there anyway a new test system can be sent to me ASAP I still have strips I just need the actual tester.

1

0

Brand User
sally

597 Messages

 • 

6.4K Points

We were sorry to hear of your experience. If the error message you are seeing is the 'book' and the test stick symbol, this occurs when something goes wrong during the testing procedure such as:

·   Not assembling the test in the correct sequence

·   Too much or too little urine being applied

·   Inserting the test stick into the Holder after applying urine

·   The test not being kept pointing downwards during or after applying urine

·   The test stick being ejected too soon

To assist your use, we would advise to follow the instructions carefully and try again. 

We were sorry to hear of your recent miscarriage. Please be advised, you shoud wait for 2 natural cycles to occur before using the test as the hCG from a recent miscarriage may cause misleading results. We'd be happy to chat if you'd like to talk through your questions.  Feel free to call us at 1-800-321-3279.  We're open weekdays from 8:30-5:00 ET. 

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5 years ago

0

carl

1 Message

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112 Points

5 years ago

Hi I purchased a 20 pack of the ovulation test my partner used 3 last week and we had smiley faces on them, this month we have used 6 so far and everyone has failed we get the arrow and book symbol.

1

0

Brand User
sally

597 Messages

 • 

6.4K Points

Hi Carl,

We were sorry to hear of your experience. The error you are experiencing occurs when something goes wrong during the testing procedure such as:

·   Not assembling the test in the correct sequence (uncap the test stick and insert it into the Holder)

·   Too much or too little urine being applied

·   Inserting the test stick into the Holder after applying urine

·   The test not being kept pointing downwards during or after applying urine

·   The test stick being ejected too soon

To assist your use, we would advise to follow the instructions carefully and try again. 

We'd be happy to chat if you'd like to talk through your questions.  Feel free to call us at 1-800-321-3279.  We're open weekdays from 8:30-5:00 ET. 

Regards,
Sally.

Like

Reply

5 years ago

0

tomi

1 Message

 • 

112 Points

5 years ago

I also started getting this symbol today. This is only my second time using this kit.

1

0

Brand User
sally

597 Messages

 • 

6.4K Points

1 year ago

We are sorry to hear that - please contact us directly here with the product to hand by phone, e-mail or chat and the team will be glad to assist you: Contact Clearblue

(edited)

0

0

DaniBrown

1 Message

 • 

60 Points

1 year ago

I purchased a cable connected kit and the first time that I tried to sync the host to my phone it gave an book/manual error symbol. I still have ALL of my tests sticks left. I paid $55 for this test not and it doesn't even work right out of the box before I could even use it for the first time. Very disappointed and feeling ripped off. 

0

0

Justjessjohn

2 Messages

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70 Points

1 year ago

I’m having the same issue and it is disappointing. I didn’t realize so many people have been experiencing the same issue. 

0

0

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