jennifer_laughlin's profile

1 Message

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310 Points

Tuesday, December 3rd, 2013 6:04 PM

Error symbol on ovulation test

I purchased a 20 tester, advanced digital ovulation kit. I have more than half the test strips left, but my monitor will not work anymore and has a book/manual (error) icon on the screen. Can I get another monitor mailed to me to use the remainder of the testing strips? Not happy because this was not a cheap kit.

2 Messages

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70 Points

2 years ago

I didn’t realize what was the issue and I’m glad I decided to look online. Now I’m hesitant to buy another because it didn’t work right this round and it seems like it’s an issue that frequently happens. 

(edited)

3 Messages

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92 Points

1 year ago

Same thing with me. :( 

1 Message

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60 Points

1 year ago

Greetings from the United Kingdom. I bought a second ovulation kit because of a permanent error occurring. Unfortunately, the second one also developed the same error after just two sticks. Would it be possible to replace the kit in the UK? Otherwise, I am happy with the product.

Brand User

597 Messages

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6.4K Points

@galyari​ Sorry to hear that happened!  Please call our UK Careline on 0800 917 2710 with your kit to hand and we can help!

2 Messages

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80 Points

8 months ago

I’m also struggling.. I’ve used 4 ovulation tests and I just get an error message. Do you have any advice on where I may be going wrong? 

Thanks

2 Messages

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70 Points

7 months ago

Hi, I live in London and I've purchased the Clearblue Digital Ovulation Test. I've used 6 of them without any errors, but then I got a permanent book error. It's very frustrating, especially since my ovulation will be approaching, and I had a miscarriage, so I really wanted to track properly. Could you please send a new one ASAP? It's not a cheap kit, and these errors really disrupt your cycle. I would really appreciate your prompt response.

2 Messages

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70 Points

7 months ago

Hi, I live in London and I've purchased the Clearblue Digital Ovulation Test 20 pack. I've only used 6 of them without any errors, but then I got a permanent book error. It's very frustrating, especially since my ovulation will be approaching, and I had a miscarriage, so I really wanted to track properly. Could you please send a new one ASAP? It's not a cheap kit, and these errors really disrupt your cycle. I would really appreciate your prompt response.

(edited)

2 Messages

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80 Points

6 months ago

Yes, this just happend to me. I used one stick and second stick in, I got the book error. It's very frustrating and ridiculous. Not a cheap kit.

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