Faulty clearblue ovulation reader?

I know this must be frustrating, Sarah.  Please give us a call at 1-800-321-3279 and quote reference #FB336 so we can take care of this for you.  Our phone lines are closed now, but we'll re-open in the morning.  We're open Monday through Friday from 8:30am-5:00pm Eastern time.  Thanks for letting us know!