heather_walton's profile

1 Message


120 Points

Sunday, November 30th, 2014 8:32 PM

Faulty equipment

I just bought and used the ovulation kit. Followed directions to a t. Only when on step three, never received a blinking test ready symbol then waited to see if maybe will still get circle or smiley and never got any symbol. When ejected the stick, there were lines on the stick. I have two questions: 1) Is there a way to get a new tester? 2) Is there a way to read the sticks since the reader won't work?

77 Messages


820 Points

9 years ago

We're sorry this happened, Heather. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference #FB1040. If possible, please have your test and packaging handy, so we can gather specifics. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!