annette_gayle's profile

1 Message


130 Points

Thursday, June 4th, 2015 1:58 AM

Faulty kit

I just bought the advanced ovulation kit and followed the directions....I've used it before so I know how it is supposed to work...all I got was a blank screen. I spent 50 bucks on this and it doesn't even work. Can I take it back to the store? What can I do?

83 Messages


890 Points

9 years ago

We're so sorry to hear this happened, Annette.  Please call our Careline so that we can help. You can reach us at 1-800-321-3279 and we're open weekdays 08.30am-05.00pm EST.  Please mention reference '1742285A' and keep your test and packaging handy when you call us.  Hope to hear from you soon!