margo_taylor_nieman's profile

2 Messages

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130 Points

Tuesday, March 11th, 2014 8:12 PM

Faulty OPKs

I'm a faithful user of the Clearblue Digital Ovulation Tests (month after month after month), and I have never had an error result before. This month, from the same box of tests, I have had two. I'm a little frustrated, considering a box of 20 here costs over 35 dollars. I know I'm using the tests correctly, and it seems odd to me to have two errors when I have never had an error before in about a year of using them. I would appreciate some feedback as to whether there was a bad batch out there or something, and I would like a coupon. As I said, they are not cheap and to lose two out of a box is pretty annoying!

465 Messages

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5.8K Points

10 years ago

Hi Margo, we appreciate your loyalty and know this was frustrating.  While I can't say for sure what happened, if too little or too much urine is absorbed into the test stick, it can cause an error symbol to appear.  We'd be happy to take care of this for you.  Please give us a call at 1-800-321-3279 and mention reference #FB390.  We're open Monday through Friday from 8:30am-5:00pm Eastern time and would be happy to help.  Thanks!  

2 Messages

 • 

130 Points

10 years ago

Thanks Karen! I will call tomorrow. I appreciate the quick response.

465 Messages

 • 

5.8K Points

10 years ago

You're welcome, Margo.  Thanks for being a loyal fan of Clearblue :)
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