devon_mazaika's profile

1 Message

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120 Points

Wednesday, January 29th, 2014 8:16 AM

Faulty ovulation test

My husband bought me a digital ovulation kit a few weeks ago. I just reached the 10th day of my cycle...so started testing yesterday. So far..I've used 4 strips over the last 2 days and all 4 have thrown error codes. I'm doing everything exactly according to the instructions. I clearly got a faulty test. I took it to the Safeway where he bought it, but without a receipt, they won't exchange it for a new one. So basically we just threw $30 away and didn't get any answers. And now he's gone to work for the next 48 hours...and we more than likely missed my window b/c the test is garbage. What a disappointment and waste of money.

465 Messages

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5.8K Points

11 years ago

Thanks for trying Clearblue, Devon.  We know how disappointing this was and would be glad to take care of this for you.  Please give us a call at 1-800-321-3279 and quote reference #FB323.  We're open Monday through Friday from 8:30am-5:00pm ET and would be happy to help.  We wish you the best as you continue to try to conceive!
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