devon_mazaika's profile

1 Message


120 Points

Wednesday, January 29th, 2014 8:16 AM

Faulty ovulation test

My husband bought me a digital ovulation kit a few weeks ago. I just reached the 10th day of my started testing yesterday. So far..I've used 4 strips over the last 2 days and all 4 have thrown error codes. I'm doing everything exactly according to the instructions. I clearly got a faulty test. I took it to the Safeway where he bought it, but without a receipt, they won't exchange it for a new one. So basically we just threw $30 away and didn't get any answers. And now he's gone to work for the next 48 hours...and we more than likely missed my window b/c the test is garbage. What a disappointment and waste of money.

465 Messages


5.8K Points

10 years ago

Thanks for trying Clearblue, Devon.  We know how disappointing this was and would be glad to take care of this for you.  Please give us a call at 1-800-321-3279 and quote reference #FB323.  We're open Monday through Friday from 8:30am-5:00pm ET and would be happy to help.  We wish you the best as you continue to try to conceive!