adrienne_baldwinwhite's profile

1 Message


120 Points

Wednesday, November 5th, 2014 6:44 PM

Faulty Product

I have used the ovulation test a couple of times and both times the tester only works 4 times and then it breaks. I use it as directed and follow the instructions. You need to ensure the quality of your product because these tests are not cheap and many women can't afford to spend another 50 dollars because the tester stops working. Also, make it so you can just buy the strips so it doesn't cost as much. Don't take advantage of women.

465 Messages


5.8K Points

9 years ago

Thanks for writing, Adrienne.  We check the quality of our products many times during the manufacturing process, and this certainly isn't what we would expect.  Please give us a call at 1-800-321-3279 & quote reference #FB984 so we can gather specifics and take care of this for you.  We're here to help Monday through Friday from 8:30am-5:00pm ET.

Meanwhile, we'll let the rest of the team know that you'd like to see packages containing only test sticks.  Feedback like yours is important to us.  We hope to hear from you soon!