tara_ellis_hiler's profile

1 Message


120 Points

Wednesday, November 5th, 2014 11:05 AM

Faulty reader

I purchased the Ovulation test a few months ago and decided to begin using it this week. I have used your products before so I am familiar with how they work. I read the instructions and inserted the strip only to have nothing appear on the display. I ejected and re-inserted it. Still nothing. I tried again this morning and am having the same result with a different strip. I don't want to continue to waste strips as it seems the reader is faulty. I'm a bit disappointed as these tests are not cheap. Any assistance would be greatly appreciated. Thank you.

465 Messages


5.8K Points

10 years ago

We're sorry this happened, Tara.  We know this is disappointing and would like to learn more so we can help.  Please give us a call at 1-800-321-3279 & quote reference #FB980.  We're open Monday through Friday from 8:30am-5:00pm ET and would love to hear from you.  Thanks!