sara_campos_saak's profile

2 Messages

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144 Points

Friday, February 14th, 2014 2:40 PM

Faulty unit? 6 days of testing, kit started acting funny last two days.

I've been using the advanced digital kit. Yesterday, the kit didn't start blinking for about two minutes (says it's supposed to take 1 minute), but I got a result afterwards (low fertility). The same thing happened this morning, but I got an error code. I repeated the test as instructed and it again took over two minutes to start blinking. The second time I got a result - low fertility. I also starting showing EWCM last night and this morning. What's going on? Is my unit faulty? I'm following the instructions to a T. If it is faulty, how can I get a replacement?

465 Messages

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5.8K Points

10 years ago

I'm sorry to hear about this, Sara.  Our Careline would be glad to take care of this for you.  Please give us a call at 1-800-321-3279 and mention reference #FB356.  We're open weekdays from 8:30am-5:00pm Eastern time (please note that we'll be closed Monday Feb 17 in observance of Presidents' Day).  Thanks for getting in touch and we wish you the best!

2 Messages

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144 Points

10 years ago

Thanks, Karen! I called the phone number provided and talked to a very nice woman who was very helpful. I really appreciate your customer service! :)

465 Messages

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5.8K Points

10 years ago

You're welcome, Sara!  Feel free to contact us anytime, we're always happy to help. Let us know when you get your BFP :)
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