From Positive to Problems!!

Question

I got an error on my clearblue digital ovulation test today. Yesterday I finally received my first positive test result and when trying to test again today to see if it was still positive I got an error. Not happy!! When I inserted the test strip it was working fine and showed the test stick on the display and then once that went away it went straight to an open book error and in the directions says to contact clearblue for help with this error. This is the only way besides phone that I have found to contact anyone so here I am.. ?

karen · Answer

Thanks for sharing your experience, Tara. Did you use Clearblue Advanced Ovulation Tests (with the purple cap)?  If so, Peak Fertility is designed to remain on the screen for 2 days as a reminder that this is your most fertile time.  Once you've seen Peak Fertility, stop testing and have intercourse at any time within the next 48 hours for the greatest chance of conceiving.  The smiley will disappear after about 48 hours, and it's not possible to perform another test while a result remains on the display.  I hope this clears things up, but feel free to let us know if we can help further!

tara_thompson_henry · Answer

This is the ovulation kit I have, not the purple cap.

karen · Answer

Hi Tara, thanks for writing back to let us know you used our Digital Ovulation Tests rather than our Advanced Digital Ovulation Tests.  Please call us at 1-800-321-3279 and quote reference #FB570 so we can talk through your questions.  We're here to help Monday through Friday from 8:30am-5:00pm ET.  Thanks!

tara_thompson_henry

From Positive to Problems!!

karen

tara_thompson_henry

karen

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