larissa_bfadda's profile

1 Message


120 Points

Friday, March 20th, 2015 10:55 PM


I have received a flashing/blinking smiley face for 4 day, but this morning's result of a flashing smiley face is frozen on the screen. It just keeps blinking, and I assume it has been blinking all day. It is my understanding that when the smiley face "freezes" for 2 day, the smiley face should not be flashing. Is this an error? Please help, I am so confused?!?

83 Messages


890 Points

9 years ago

Hi Larissa, thanks for your message.  We are sorry but what you describe is not what we would expect to see.  Could you please call us so that we can learn more?  You can reach us at 1-800-321-3279 and we're open Mon-Fri 08.30am-17.00pm ET.  Please quote reference '001714310A' if you call us.  Hope to hear from you soon!