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Question

Hello, I used my clear blue digital tests starting this past Monday and got the flashing smiley face all the way to Saturday. I bought a new test on Saturday because I ran out of test strips. Just to see I used both testers to see if I got the same result ( hadn't got the solid smiley yet) My old test gave me the flashing face and the new one gave me the circle. Now I have an error on the old test and the new still says a circle. What does this mean? Did I miss my surge or did I never had one to begin with?

karen · Answer

We're glad you chose Clearblue, Jenny. When using Clearblue Advanced Digital Ovulation Tests, it's important to use the same holder for your entire cycle of testing. Switching holders in the middle of your cycle can cause unexpected results.

We know it was disappointing to receive an error symbol and hope you'll call us so we can help. Our toll-free number is 1-800-321-3279 and when calling, please mention reference #FB517. We're open Monday through Friday from 8:30-5:00 ET. Thanks!

stephanie_dancel_edra · Answer

Jenny, I had the same issue this morning when I started a new pack because I ran out. Did they give you additional information? I guess I'll have to test with the old tester with the new stick. My hubby and I have been trying for 3 months and still nothing.

jenny_steele

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