mead_hamilton's profile

1 Message


120 Points

Friday, August 11th, 2017 9:57 PM

Holder/reader for advanced digital ovulation kit failed after two uses - can I start with a new one or do I have to wait?

I tested twice with the advanced digital ovulation kit and then the holder showed the symbol that it means it cannot be used again. (I used exactly as directed and the same way I did the first two times, so I guess it's a faulty holder for some reason.) Can I buy a new kit with a new holder and get started again or am I screwed for this cycle because I have to have started with the reader/holder on the correct day?
Brand User

597 Messages


6.4K Points

7 years ago

We're sorry this happened, Mead - it depends on you cycle length and what cycle day it is now. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference 1896587A.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!