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hong_nhung's profile
hong_nhung

3 Messages

 • 

140 Points

Thursday, February 26th, 2015 11:33 AM

I got a faulty in the Digital test

My sister used Clearblue Digital Ovulation test for the first time, but when she inserted the 1st new test stick into the test holder, the Book signal appeared on the display (is it error No. 18???). But when she then took the stick out, the Book signal still stayed there. So, what is the problem? how can she use it probably?

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Updated 

7 years ago

123

4

mary_2008dc

77 Messages

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820 Points

9 years ago

Hi - thank you for contacting us. We're sorry to hear about your sister's recent experience. We'd like to help - please let us know where your sister is located.

Thanks so much-

5

0

elizabeth_garza

3 Messages

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132 Points

Hi I know this is late but I have a question for you I have been using the clear blue advanced digital ovulation test and I got a low fertility the first day and today is the fifth day of high fertility I only have 3 more test strips can I purchase more for the same monitor or do I have to buy a new kit to keep testing

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7 years ago

0

Brand User
sally

597 Messages

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6.4K Points

Hi Elizabeth.  Every kit comes complete with a Holder but you should stick to one Holder for a cycle of testing so use test sticks from the new box with the old Holder for the rest of this cycle.

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7 years ago

elizabeth_garza

3 Messages

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132 Points

Thankyou!!

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7 years ago

0

elizabeth_garza

3 Messages

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132 Points

Hi I have another question I have been testing with 2 clear blue advanced test the one that tracks your 4 most fertile days and the one that tracks your 2 most fertile days . The purple one had been saying I was in high fertility and the pink one was a blank circle for a while well this morning I tested with both test and they both showed the solid smiley face and on the purple one it stays for 2 days but the pink one it went away well like 5 hrs later I tested with the pink test again and it showed a blank circle . Could that mean I already ovulated and it's done for this month?

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7 years ago

0

Brand User
sally

597 Messages

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6.4K Points

That's normal - the day you found Peak Fertility and the next day are your 2 most fertile days.  No need to do any more tests - it does not matter how long the LH Surge lasts.  Good luck!

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7 years ago

0

hong_nhung

3 Messages

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140 Points

9 years ago

My sister is in Vietnam but I bought the product here in Germany. Could you pls. contact me under 0049 1768 632 6437 to instruct me how to use the test probably? or you could just type here how to deal with the problem, I'll follow! thanks

0

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mary_2008dc

77 Messages

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820 Points

9 years ago

Hi again - thank you for letting us know.  Like you mentioned, an error has occurred during testing. It may be that: The Absorbent Sampler was not kept pointing downwards or the Test was not laid flat after urine was applied, or too much or too little urine was applied. You should test again using a new Test, taking care to follow the instructions. 

Hope this helps and best wishes!

0

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hong_nhung

3 Messages

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140 Points

9 years ago

My sister did follow correctly the instructions, and also tried to take other new test, but actually the book still stayed there even when she took the stick out. Even now, some days after the last test, the book is still appearing at the screen. Could you advice how to ease the book to start another new test? I wonder if the test holder is out of work????

1

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karen

465 Messages

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5.8K Points

Thanks for writing back, Hong.  We're sorry to disappoint you, but from your description, it sounds like your sister's holder is no longer usable.  We appreciate that she carefully followed the directions and would suggest that she return to the store to inquire about their return/exchange policy.  

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9 years ago

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