2 Messages
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130 Points
Monitor not working
Hello, I used the clearblue easy fertility monitor very successfully with my son and fell pregnant after only one month! However this time around, after I have used it for 10 days, it shows the 'test stick slot is not ready' icon and when I clean it (as per the instructions) and turn it on the device it displays the 'your monitor is not working' icon. As I live outside the USA (in Africa) I cannot phone your toll free line for assistance. Please help
karen
465 Messages
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5.8K Points
10 years ago
When the "! + phone" symbol is displayed, there is no troubleshooting we can do other than retrieve the monitor for inspection. You've reached Clearblue in the U.S., and unfortunately, our U.S. customer support team is unable to retrieve products from other countries.
We do market our products in South Africa. To reach our customer support team in SA, please visit http://www.clearblue.com/za/contact_us.php and fill out the online form to send an email. Thanks and best of luck to you!
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joanne_pote
2 Messages
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130 Points
10 years ago
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