monica_gale_dawson's profile

1 Message

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120 Points

Saturday, June 18th, 2016 5:28 PM

Not enough details

Not much of a question. Just wanted to say I purchased the Clear Blue Advanced with weeks estimator & plus pregnancy tests. Inside the box there were the tests and one fold out telling me how to use the plus test. Since there wasn't one with the weeks estimator test, I assumed the way to use it was the same as the plus test. It didn't work and I only just found out that is not. You should really include both tests on the how-to-use. :\

102 Messages

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1.2K Points

8 years ago

Monica, we're very sorry this happened. This isn't acceptable and it's imperative that we investigate this problem. For this reason we kindly ask you to call our careline at 1-800-321-3279 and quote reference number 001819634A. We ask that you have the tests and packaging to hand when you call us so we can take some details down, and process a free replacement test for you. We're open Monday to Friday, 8.30am to 5.00pm. 

102 Messages

 • 

1.2K Points

8 years ago

Hi Monica - After raising this issue with the relevant department, it was confirmed that the box should contain an instruction leaflet in English and in Spanish. The instructions for use for the plus pregnancy test is on one side of the leaflet and the instructions for use for the Advanced with Weeks estimator is on the other-side of the leaflet. You should see it if you turn it over. Hope this helps.
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