We know this is frustrating, Erica. The quality of our products is important to us, and we'd like to learn more so we can take care of this for you. Please call us at 1-800-321-3279 and mention reference #FB559. We're normally open Monday through Friday from 8:30am-5:00pm Eastern time, but due to the Memorial Day holiday, we'll reopen Tuesday May 27. We look forward to hearing from you!
karen
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