jenny_j's profile

1 Message

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300 Points

Wednesday, February 5th, 2014 4:49 AM

Plus Pregnancy Test - No Line in Control Window

I bought a Clearblue pregnancy test and it showed a minus in result window. and in control window there was nothing, before even peeing on it. I tried to pee on it and it did nothing. I think I got a dud. I took pictures before I peed on it if you need to see. Thanks

465 Messages

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5.8K Points

10 years ago

Hi Jenny, thanks for letting us know what happened.  It's normal to see a horizontal line in the result window upon opening the foil wrapper.  The horizontal line is pre-painted.  If your test results is positive, a vertical line will appear to create a plus symbol.

The line in the control window isn't visible when first opening the foil wrapper, but it should appear within three minutes of testing.  If it doesn't appear within ten minutes, the test hasn't worked.  It could be because too little or too much urine was applied, the tip wasn't kept pointing downwards, or the test wasn't laid flat after testing.  Since you didn't see anything in the control window after testing, please give us a call at 1-800-321-3279 and quote reference #FB335 so we can learn more and help you out.  We're open Monday through Friday from 8:30am-5:00pm Eastern time.  Thanks!

2 Messages

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120 Points

Hallo. I take a non digital clear blue pregnancy test. And in result window fast appear a line. And within 10 minutes a light line come in control window. What mean that? I am pregnant?

2 Messages

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120 Points

Please give me a fast answer. I am waiting for that.
Brand User

597 Messages

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6.4K Points

Hi Sabiha.  Your test does not have a normal control line so disregard this result and test again.  We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!
Brand User

597 Messages

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6.4K Points

Hi Sabiha.  Your test does not have a normal control line so disregard this result and test again.  We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

4 Messages

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184 Points

Yes it's faulty however they will tell you that it was your fault

6 Messages

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202 Points

7 years ago

I know this is an old post but, a very similar thing happened to me. I took a clearblue test and I got a negative but nothing in control window. (Uploaded picture) . The instructions said test didnt take as either too little or much urine was applied. So i go out and 2.5 hrs later I get home and just for the heck of it I check the test and now the test was saying it was positive and there was a line in control window too. Vaporline!?? Uploaded both pics before and after I went out. What do you think!?

1 Message

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110 Points

What ended up happening? Were you pregnant?

6 Messages

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202 Points

7 years ago

6 Messages

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202 Points

7 years ago

6 Messages

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202 Points

7 years ago

3 Messages

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130 Points

So what was the end result Kitty? Same thing happened with mine

6 Messages

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202 Points

7 years ago

What do you guys think? Hard to take a decent picture
Brand User

597 Messages

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6.4K Points

7 years ago

Hi Kitty.  The test results should only be read in the first 10 minutes after wetting the test - any changes after that must be ignored.  Your result within the read time was an invalid test so you'll need to retest.  We are happy to look into what happened.  Feel free to call us at 1-800-321-3279 and mention reference 1904171A.  We're open weekdays from 8:30-5:00 ET. 

1 Message

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110 Points

6 years ago

Hey! So I took a pregnancy test and was confused. I took it two days ago and it turned out to have a horizontal line in the bigger window and a vertical line in the smaller control window? I was confused bcuz the instructions said if two lines appear it means positive but I don't know. I took one today but mid day when I didn't have to pee so much and it came back with a blank big window and then a line only in the small control window!?

Please give me info?!
Brand User

597 Messages

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6.4K Points

We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

1 Message

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110 Points

I bought a test not even a hour ago I used it and it came back negative but the control window did not show anything.

1 Message

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110 Points

Same thing i just got a test and nothing very faint neg sign but nothing in control window
Brand User

597 Messages

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6.4K Points

Thanks for getting in touch.  This test had no lines and looks like insufficient sample has been applied - test again with a new test but collect a sample and dip the absorbent tip for the full 20 seconds.

1 Message

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110 Points

6 years ago

I know this is a old post but from reading the last comment about dipping the test in the wee for 20secs does that apply to the clear blue easy to read result in 2 minutes as in the instructions it's says to do it for only 5sec which may of made the test give me a negative result I think
Brand User

597 Messages

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6.4K Points

Hi Charley.  As long as your test had a control line at the 10 minute read time then you have a valid result.  If you got 'pregnant' see your Doctor.  If you got 'not pregnant' retest in 3 days time if your period has not arrived.

1 Message

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110 Points

6 years ago

hi please can someone advise me,totally confused done a few tests due to a niggling feeling,havent had a period for a while as i think im premenopausal so impossible to judge on last period.anyway few test have very faint lines which show up before time is up,the clearblue test lines i noticed straight away.i have adapted lens as well to make it easier to see,any advice would be great x
Brand User

597 Messages

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6.4K Points

Hi Sam.  You can't read a result from a modified image.  We recommend you retest in 3 days time if your period has not arrived as if you are pregnant but testing too early, that is enough time for the hormone levels to double.  Best wishes.

1 Message

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110 Points

Hi I have done a test this morning and in the control window there is 2 lines instead on 1? Still with a negative result. Could this be wrong
Brand User

597 Messages

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6.4K Points

Hi Kayla,

Is it possible you can send a photograph of the test? If your result does not look like any of the example result illustrations found in the leaflet, we would recommend you retest and disregard the result. Try collecting a sample perform the test.

Sally

1 Message

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110 Points

6 years ago

Hello, my period is 5 days late. I tried a clear blue test this morning. It gave the negative in a second when I was peeing but gave the control line 2 minutes after. Is that considered a valid test?
Brand User

597 Messages

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6.4K Points

Thanks for getting in touch.  You should only read the test between 3 and 10 minutes after wetting it as it takes a few minutes for the urine to move through the test.  If you have a 'pregnant' result in the read time, see your Doctor.  If you have a 'not pregnant' result in the read time, retest in 3 days time if your period has not arrived.   We'd be happy to chat if you'd like to talk through your questions.  Feel free to call us at 1-800-321-3279.  We're open weekdays from 8:30-5:00 ET.  Ref# 1955170A

2 Messages

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120 Points

6 years ago

I’ve used three test out of the same box , all three have immediately popped up negative but the control line has not showed up on any test. Is it possible I got a box of defective test ?
Brand User

597 Messages

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6.4K Points

We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

2 Messages

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120 Points

I no longer have the box anymore
Brand User

597 Messages

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6.4K Points

No problem - call us with what you do have.

1 Message

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110 Points

Sally, I also have 2 sticks that have not shown a control line, after dipping it into a sample container for 5 seconds and waiting 3 minutes for result whilst it was laying flat on the ground.
Brand User

597 Messages

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6.4K Points

Hi Lisa, we know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

1 Message

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110 Points

6 years ago

Does this mean she is positive?

Brand User

597 Messages

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6.4K Points

Hi John.  This test looks like someone has drawn on it in pen.  Disregard the results and ask for a Doctors test.

1 Message

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112 Points

6 years ago

Hi, so I took a clearblue (not digital) earlier and I don't think I got enough urine, as it was only a dribble..the control window stayed white. Would it be a reliable result if I tried again with the same test, only made sure I took a sample and dipped it instead?
Brand User

597 Messages

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6.4K Points

Hi Faith.  You'll need to test again with a new test.  Good luck!

1 Message

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110 Points

There is no control line showing up on my test after 10 min. I think it is defective. I called the customer service number and I am being hold for 30 min. When is it a good time to call? Will I get a new one?
Brand User

597 Messages

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6.4K Points

Sorry to hear that Hee-Yun.  Please message us privately on facebook and let us know your country location.

4 Messages

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184 Points



Why is this okay? I bought a pack of three. Let's not pretend Clearblue is cheap $23. I did a test last night there was nothing in the control window and I threw the test away. This morning I tried a brand new test and again the same issue. Clearblue why can't you guys just be honest and admit that you sell duds. This is not a user error because I also used the cheap store brand that worked perfectly fine, that only cost me $9. That is very unfair of you guys to do to your customers. This also happened last year. I ended up using Dollar Tree test to find out I was pregnant with my son. This is completely unacceptable. I don't want any excuses I want to know how I can get my money back.

4 Messages

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184 Points

Happens to me. It's there product

6 Messages

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202 Points

6 years ago

Patrice, I agreee 100%! I will never ever recommend this brand to anyone! I won’t ever buy it again either! Why does this company still exsist? Everyone I know that has ever used this brand has gotten a dud! What a waste of money!!
Brand User

597 Messages

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6.4K Points

Hi Kitty.  We are very happy to help if you have a problem with the product.   Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

1 Message

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130 Points

Wish I would have known this before purchasing because I have the exact same batch and have had the same problem with the control window. I did one holding downward and peeing directly on, the other one I peed in a cup and placed the test into the cup and both times laid the tests completely flat afterwards.

2 Messages

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124 Points

Yea I am getting duds from clear blue too and I KNOW I’m doing it right. They are selling thousands of duds it sounds like. Wish I would have spent my money on a different one
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