Plus Pregnancy Test - No Line in Control Window

Hi Elexis.  We are very happy to help if you have a problem with the product.   Please call us at 1-800-321-3279.  Please have your tests and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

Everyone has a problem with your product!

Hi Kylie,
We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!
Regards,
Sally

What does this mean

Hi Kathy.  This is a 'not pregnant' result.  Retest in 3 days time if your period has not arrived.

Hi Jasmine.  If your test has no control line in the first 10 minutes then it has not worked and the result is invalid.  This usually happens due to too much or not enough urine or inverting the test after sampling.
It's normal to be able to see a '-' in the result window before testing - this symbol is part of both positive and negative results.  If your second test looked like the 'not pregnant' result in the leaflet in the first 10 minutes then you have a 'not pregnant' result and should retest in 3 days time if your period has not arrived.

We'd be happy to chat if you'd like to talk through your questions.  Feel free to call us at 1-800-321-3279.  We're open weekdays from 8:30-5:00 ET. 

Hi Emily,
We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!
Regards,
Sally

Hi Heather,

If your result looked like this within the first 10 minutes, and you are not currently taking any medication containing hCG, and have not recently been Pregnant, this would be a Pregnant result. We recommend to speak to your Doctor next.

Regards,

Sally

I know this is an old post but the same thing happened to me what does it mean

Hi Lilly,

In order to help you we need to identify the test, because if you have the Clearblue Early Detection Pregnancy Test and this result appeared within 10 minutes this will be a 'Not Pregnant' result.

Yeah it is and I’m also late

As you have seen a 'Not Pregnant' result and your Period is late, retest again in 3 days time, if further tests give you a 'Not Pregnant' result and your Period is still late, see your Doctor for any concerns.

Dear Jo,

Thank you for choosing Clearblue, we were very sorry to hear of your recent experience.

If there is no control line present or the control line does not run from top to bottom of the window, please disregard the test result and retest, as it will be invalid.

In our experience this can occur, if either the test becomes too wet or under wet during sampling, if more than the absorbent tip became we tor if the test was not kept pointing downwards. We would recommend to try a collected sample as we appreciate you may have more control with this method. 

Please keep the packaging for your test and call the Careline and quote your reference 001990082A, so that we can take a further look into this for you and try to resolve the issue. We're open Monday to Friday 8.30 till 5 ET. We look forward to hearing from you.

I work Mon-Fri, 8am-6:30pm so cannot waste time sat on the phone to your helpline. Especially when your standard response here is always the same. I've used other tests with no problems in the past so am convinced it is a faulty product, as it seems are many other unhappy customers. I'd rather cut my losses than waste more time and money on Clearblue.

Hello - I’ve taken two tests and both show negative in the results box and nothing shows in the control box. What should I do? I’ve attenpted to call the number above but it doesn’t work.

Dear Sam,

We thank you for choosing Clearblue but we were sorry to learn of the difficulties you are experiencing.




If you provide your telephone number and details of where you are we will get someone from the Clearblue team to give you a call in order to try and resolve this matter for you.  Alternatively, you could try calling again.  You will need to have your product and packaging with you when you call.  

Regards,

Sally

Did you end up being pregnant?

Dear Crystal,

We were sorry about your recent experience. If your result looked like this within 10 minutes, you should disregard the test result and retest as the control line is not present. Typically this is associated with the test becoming too wet or under wet during sampling, we would recommend you try the cup method and sample for the the recommended amount of time in the instructions. 

Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you

Hola Marlene,
Lamentamos escuchar este incidente con nuestro producto.

La prueba no ha funcionado. Para poder ayudarla, por favor llame nuestro número de asistencia al: 1-800-321-3279 con la caja de laprueba a mano.