jenny_j's profile

1 Message

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300 Points

Wednesday, February 5th, 2014 4:49 AM

Plus Pregnancy Test - No Line in Control Window

I bought a Clearblue pregnancy test and it showed a minus in result window. and in control window there was nothing, before even peeing on it. I tried to pee on it and it did nothing. I think I got a dud. I took pictures before I peed on it if you need to see. Thanks

1 Message

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112 Points

5 years ago

I took a clear blue test and it has a faint neg line and no line in the control window. Is this test faulty? How do I get my money back?

1 Message

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110 Points

5 years ago

The test are faulty. I bought a box of 10 ovulation test which came with a pregnancy test as well. Only 4 ovulation test work and the rest nothing came and the pregnancy did not detect as well. I will be sticking with my dollar brand pregnancy test and ovulation test.
Brand User

597 Messages

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6.4K Points

Hi Elexis.  We are very happy to help if you have a problem with the product.   Please call us at 1-800-321-3279.  Please have your tests and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!

2 Messages

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124 Points

Everyone has a problem with your product!
Brand User

597 Messages

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6.4K Points

Hi Kylie,
We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!
Regards,
Sally

2 Messages

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120 Points

5 years ago

2 Messages

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120 Points

What does this mean
Brand User

597 Messages

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6.4K Points

Hi Kathy.  This is a 'not pregnant' result.  Retest in 3 days time if your period has not arrived.

1 Message

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110 Points

5 years ago

So I bought a pack of 3 one showed negative and no control and the second before I peed on it showed a negative line it I brushed it off and still took it anyways I got a negative sign and this time I got a control I’m upset with this company because I shouldn’t have two totally different results
Brand User

597 Messages

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6.4K Points

Hi Jasmine.  If your test has no control line in the first 10 minutes then it has not worked and the result is invalid.  This usually happens due to too much or not enough urine or inverting the test after sampling.
It's normal to be able to see a '-' in the result window before testing - this symbol is part of both positive and negative results.  If your second test looked like the 'not pregnant' result in the leaflet in the first 10 minutes then you have a 'not pregnant' result and should retest in 3 days time if your period has not arrived.

We'd be happy to chat if you'd like to talk through your questions.  Feel free to call us at 1-800-321-3279.  We're open weekdays from 8:30-5:00 ET. 

1 Message

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110 Points

5 years ago

2 out of the 3 pack of digital clear blue pregnancy tests I bought didn't work. I followed the directions and absolutely nothing showed up on the screen. I'm really in no position to keep buying pregnancy tests and I am very disappointed that I can't get any closure
Brand User

597 Messages

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6.4K Points

Hi Emily,
We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!
Regards,
Sally

1 Message

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110 Points

5 years ago



Good Morning - I cant seem to find any information on what this means? Please help.
Brand User

597 Messages

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6.4K Points

Hi Heather,

If your result looked like this within the first 10 minutes, and you are not currently taking any medication containing hCG, and have not recently been Pregnant, this would be a Pregnant result. We recommend to speak to your Doctor next.

Regards,

Sally

1 Message

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110 Points

5 years ago

I have a line in the control window but nothing in the result window

2 Messages

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120 Points

I know this is an old post but the same thing happened to me what does it mean
Brand User

597 Messages

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6.4K Points

Hi Lilly,

In order to help you we need to identify the test, because if you have the Clearblue Early Detection Pregnancy Test and this result appeared within 10 minutes this will be a 'Not Pregnant' result.

2 Messages

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120 Points

Yeah it is and I’m also late
Brand User

597 Messages

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6.4K Points

As you have seen a 'Not Pregnant' result and your Period is late, retest again in 3 days time, if further tests give you a 'Not Pregnant' result and your Period is still late, see your Doctor for any concerns.
Brand User

597 Messages

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6.4K Points

5 years ago

Hi Maranda,

In order to help you out, we need to find out which test you have. Could you send a picture of the box?
Brand User

597 Messages

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6.4K Points

5 years ago

We are sorry to hear of this.  Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you.

2 Messages

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160 Points

5 years ago

So disappointed with Clearblue. Rather than the cheaper store brand, I paid out for Clearblue double-check and date which is nearly 4x the price. I followed the instructions exactly: 5 seconds, the tip went pink, laid it flat and then no control line. So many people with the same problem can't all be user error. I'll obviously repeat the test (I'm sure clearblue realise this and bank on people paying out again for another clearblue test after a dud) but I certainly won't be buying or recommending Clearblue!
Brand User

597 Messages

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6.4K Points

Dear Jo,

Thank you for choosing Clearblue, we were very sorry to hear of your recent experience.

If there is no control line present or the control line does not run from top to bottom of the window, please disregard the test result and retest, as it will be invalid.

In our experience this can occur, if either the test becomes too wet or under wet during sampling, if more than the absorbent tip became we tor if the test was not kept pointing downwards. We would recommend to try a collected sample as we appreciate you may have more control with this method. 

Please keep the packaging for your test and call the Careline and quote your reference 001990082A, so that we can take a further look into this for you and try to resolve the issue. We're open Monday to Friday 8.30 till 5 ET. We look forward to hearing from you.

2 Messages

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160 Points

I work Mon-Fri, 8am-6:30pm so cannot waste time sat on the phone to your helpline. Especially when your standard response here is always the same. I've used other tests with no problems in the past so am convinced it is a faulty product, as it seems are many other unhappy customers. I'd rather cut my losses than waste more time and money on Clearblue.

1 Message

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112 Points

Hello - I’ve taken two tests and both show negative in the results box and nothing shows in the control box. What should I do? I’ve attenpted to call the number above but it doesn’t work.
Brand User

597 Messages

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6.4K Points

Dear Sam,

We thank you for choosing Clearblue but we were sorry to learn of the difficulties you are experiencing.




If you provide your telephone number and details of where you are we will get someone from the Clearblue team to give you a call in order to try and resolve this matter for you.  Alternatively, you could try calling again.  You will need to have your product and packaging with you when you call.  

Regards,

Sally

2 Messages

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120 Points

1 Message

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110 Points

5 years ago

Hello,

I bought a pack of 3 test sticks, as I have missed my period. The initial one I took 3 days ago showed a positive result. I decided to take the other 2 today, however the second one showed a much more faint result and the third did not show anything in the control window. I am not sure whether this affected it, but for the 2 taken today I washed the end with water right after peeing on them. Could you please give me some advice as to how I should be interpreting these results? Thank you :)


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3 Messages

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130 Points

Did you end up being pregnant?

3 Messages

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130 Points

Brand User

597 Messages

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6.4K Points

Dear Crystal,

We were sorry about your recent experience. If your result looked like this within 10 minutes, you should disregard the test result and retest as the control line is not present. Typically this is associated with the test becoming too wet or under wet during sampling, we would recommend you try the cup method and sample for the the recommended amount of time in the instructions. 

Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you
Brand User

597 Messages

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6.4K Points

5 years ago

Hi Ess,

Your first two tests would indicate a 'Pregnant' result. If your result appeared within 10 minutes, and you are currently not on any medication containing hCG and have not had a recent pregnancy or miscarriage in the last 9 weeks your result will be valid. Please disregard the last test result as the control line is not seen. Typically, no control line is associated with user error i.e. too much or too little urine being applied or the test being inverted after sampling. As you have seen a positive result, please see your Doctor next.

1 Message

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112 Points

5 years ago



Mi prueba salió así falló es no embarazo o que debo de hacer ? Tienen alguien con quien hablar en español ? Gracias
Brand User

597 Messages

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6.4K Points

Hola Marlene,
Lamentamos escuchar este incidente con nuestro producto.

La prueba no ha funcionado. Para poder ayudarla, por favor llame nuestro número de asistencia al: 1-800-321-3279 con la caja de laprueba a mano.
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