Refund for "Advanced Digital Ovulation Test" - "Error" on 5 days out of 5 !

I just spoke with the customer service representative at the provided number and am simply aghast at the refund procedure : not only do I have to wait a week for an envelope to arrive in which I must send all the materials back, but then I also have to wait 20 days for the "error" message to be evaluated and another 45 to receive a refund. A total of 2 months !! And the refund isn't even guaranteed : if the "evaluation" of the holder shows the "error" is due to user "error," I do not get a refund !! If the holder makes "errors" in reading the stick, how can it possibly be relied upon to diagnose and record any information correctly !? I have just spend 85 dollars on a test that is completely unreliable and probably 10-15 euros on calling internationally to request a refund, and now, after over 100 dollars, my refund isn't even guaranteed !? A 30% negative rating (1 star) out of users on Amazon is an indication of the fact that this test is not reliable and certainly not user-friedly. The representative attempted to suggest that these 30% are due to user-error, but how can this be the case if I was getting positive results before starting to get "error" messages ? Are you suggesting I was using the test correctly before and then, all of a sudden, 5 times incorrrectly !? Based on the completely unpredictable readings, how would I even know when I was doing it right and when I was doing it wrong !?

The quality of this product is unacceptable, the procedure for refund is unacceptable, and unless I get my utterly wasted money back, I will be reporting this brand to the Better Business Bureau for selling defective product and making it virtually impossible to get a refund. There is certainly plenty of evidence among the posts on the ClearBlue website and on Amazon to put together a class-action law suit against this company. I find its business practices emotionally abusive of women who already find themselves in a vulnerable condition of trying to conceive and being set back in this challenging process by a defective product.

Dear Yat,

We were sorry to hear of your experience, we understand this is an important time in your life. Not only do we want to help you use our tests successfully, we also have a regulatory responsibility to satisfy. The tests are classified as medical devices and as such we have a regulatory responsibility to document the product identity and investigate and document the likely cause of any reported product failure. This investigation starts with us needing to capture very specific details from the product and packaging and documenting usage information, and then using this information, we need to determine if we require the return of the product for a technical investigation. Refunds can be progressed if the test in question is returned and your observations are confirmed by the Quality Engineer.

Error B is a temporary error indicating something went wrong whilst performing a test, and does not indicate an issue with the Holder itself. Please be advised, if you continue experiencing the same issue, we have a duty of care to our products, therefore we are required to investigate any reported issues, and if we find the instructions are not being adhered to we would advise you on how to prevent the error from reoccurring. Our record shows you have called us; the adviser explained the usual cause of the error and offered you a replacement kit as a goodwill gesture.

Our advisers are highly trained not only in supporting our customers in using our products, but in offering a very high standard of customer service. Our Careline is toll-free therefore you will not incur a charge when contacting us via telephone. A manager has since tried contacting you to try and resolve this for you. We apologize for the inconvenience caused and we hope this can be resolved for you.

Regards,

Sally.