2 Messages
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80 Points
Refund for "Advanced Digital Ovulation Test" - "Error" on 5 days out of 5 !
I have used the "Advanced Digital Ovulation Test" for 5 days, following the instructions in the booklet to the letter, and have received 5 "Error" messages. Given the rate of "error" on this device, I simply cannot rely on it to identify ovulation. I do not want a new box of the same test, I want a refund, because I cannot trust this test through another cycle, time is too precious. Please provide instructions for how I can get such a refund. Thank you.
sally
597 Messages
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6.4K Points
5 years ago
We’re sorry about your experience. We know this was upsetting and would like to learn more and answer any questions you may have. Please give us a call at 1-800-321-3279 and mention reference 002049764A. Please have your purchase receipt, test and packaging handy as you wish to pursue a refund. We're open Monday through Friday from 8:30am-5:00pm ET and we're here to help.
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