1 Message


70 Points

Saturday, May 9th, 2020 2:24 PM

+ result but no control line

Hello, I took a test this morning and got a + on the result window, there was no line on the control window. What does this mean?

Brand User

597 Messages


6.4K Points

4 years ago

We’re sorry about your experience.  This unfortunately is not a valid result, as the control needs to be present in order to validate the result. We know this was upsetting and would like to learn more and answer any questions you may have.  Please give us a call at 1-800-321-3279 and mention reference 002074344A.  Please have your purchase receipt, test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and we're here to help.