Smiley face freezes and won't go away.

I've brought these tests twice now and each time the tester freezes with a smiley face. Then I'm left with strips I can't use because the tester is frozen. I like being able to see the smile but I don't like that before I'm even done with the whole pack of strips the tester freezes and I can't finish the pack. I've been told to use these by my doctor. Is there a way to get just the tester without the pack? It's getting expensive and I'm going to end up with a pile of strips I'll never use.

Responses

karen

465 Messages

•

5.8K Points

10 years ago

Thanks for sharing what happened, Stephanie. Your message didn't indicate which version of our ovulation tests you're using, but I'm guessing you're using Clearblue Advanced Digital Ovulation Tests (with the purple cap). If that's what you're using, please keep in mind that peak fertility (a solid smiley) is designed to stay on the screen for 48 hours as a reminder that this is your most fertile time. It's not necessary to continue testing once peak fertility has been identified, and it's not possible to test again while a result is on the screen. The smiley will go away after 48 hours. So while we don't offer packages with just the digital holder, if you need to test again next cycle, you can continue to use the holder and any remaining test sticks you may have.

I hope this is clears things up! Feel free to give us a call at 1-800-321-3279 and mention reference #FB361 if you'd like to talk through your questions. We're open weekdays from 8:30am-5:00pm Eastern time and we're here to help.

esmeralda_rivera

2 Messages

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122 Points

8 years ago

same thing happened to me glad to know that it's normal hahah ..so gotta get busy been getting busy for two days so far so is it good to keep making love ????? i'm so excited this is my

second month this is the second day of smily faces

sally

597 Messages

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6.4K Points

8 years ago

Good luck Esmeralda! We recommend you get busy at least once during Peak Fertility but more often is fine if you feel like it! ;)

esmeralda_rivera

2 Messages

•

122 Points

8 years ago

i hope this is my month ,i started getting smily on the 24th i hope i do get pregnant this month,my husband and i started making love 3 days before i actually got a smily face which was the 24th ..but we started once again the day i got smily face..thank you

karen_alise_vandermass

1 Message

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110 Points

How long did it take before you conceived? (If you did)

6 years ago

erica_howes

1 Message

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110 Points

6 years ago

This same thing happened to me with my purple ones however I also have the pink pack and it just showed a circle so I assumed the one that is stuck was incorrect . Can you help explain please ? I took another one because I thought it should of been to early to be in peak already

laura_ludwig

1 Message

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112 Points

6 years ago

I’ve had this happen to me as well. The smiley NEVER went away. I couldn’t use the tester anymore. I wish it didn’t remain on the screen and I could continue to test. I got the solid smiley the first day I started testing, so I’d like to continue to test to see if go away. That might help me know if my day one may have actually started the day before i tested or if it started the day I tested.

sally

597 Messages

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6.4K Points

Hi Laura. Peak Fertility is designed to remain constantly on the screen for 48 hours and it will clear after that. Have intercourse at any time during this time to maximize your chance of getting pregnant. Stop testing for this cycle once Peak Fertility has been detected - you have found the information you were looking for. The screen will clear after 2 days, and your holder and any remaining test sticks can be saved for use in a future cycle if needed. If you have found Peak with your first test then you may wish to start testing earlier nest cycle so you have a chance of seeing your High Fertility days too.

6 years ago

adam_wolf

1 Message

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110 Points

this is poor product design. we're using your system to gather data for our fertility doctor. the "information we're looking for" is more than just when the LH spike started, but also how long it lasts and how long high LE lasts afterwards.

I feel like your company's choice to intentionally disable further testing is likely because it hides inconsistencies that might exist (e.g. a subsequent test goes back to flashing smiley and then the one after that shows solid smiley again).

we'll be switching to a less deceptive company's product.

6 years ago

sally

597 Messages

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6.4K Points

We're sorry you are disappointed with the product. Our products are all designed for home use and to maximise the chances of conception by finding your most fertile days and timing sex at home. Peak Fertility remains on the display, as when the product is used as intended, there is no need to test again after Peak and the product design allows you to save the Holder and remaining test sticks for a future cycle if needed - getting better value from your product. They are not designed as a tool for monitoring hormone levels after the LH Surge has been detected. We recommend you ask your Doctor to suggest a professional product for the purpose they require.

6 years ago

babyplanning

1 Message

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112 Points

Hello,
Trying for baby this month.Clearblues test was positive with solid smily today morning.We had sex in morning and in evening and planning to make love tomorrow morning and night.Is that enough to cover 2 days and can stop on day 3 once smily is gone.please assist as i am not sure we need to continue coitus on day 3 as well.First 2 days of solid smily are enough or shall we continue on 3rd day as well.Also if i get positive test in morning shall i wait for 12 hours for first intercourse?

Thanks .

6 years ago

sally

597 Messages

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6.4K Points

The day you first see the solid smiley and the day after are your 2 most fertile days. There is no need to do any more tests this cycle. Having sex once on each day is all that is required but you can have more sex if you feel like it! Any sex on the 3rd day is just for fun! Good luck!

6 years ago

steph

1 Message

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110 Points

6 years ago

Mine is frozen on just the circle. This is the second one in a week and Im going broke buying new ones. It happened with the pink one two days ago and it happened with the purple one today. Please advise... this is frustrating.

sally

597 Messages

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6.4K Points

Hi Steph. The 'low fertility' result will clear after about 10 minutes so you can test again the next day. Feel free to give us a call at 1-800-321-3279 if you have further questions.

6 years ago

alex

1 Message

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110 Points

Hello my name is Alex! I had a question about the accuracy of the ovulation kit. I tested yesterday for the first time and I got a blank circle. I tested again today (howver, I tested around 12 today because I totally forgot to use my first morning urine), and I got a solid Smiley face. Does this make sense? Is it possible to go from a blank circle the day before to my peak smiley already? Aren’t you suppose to get flashing smileys first before reaching your peak? Please advise as soon as possible! Thank you!

6 years ago

marie_alvarado

1 Message

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110 Points

If you look at the calendar on your phone after it syncs, the smiley light will be flashing. It won’t be flashing in the test itself. I just learned that 2 days ago. Hope that helps!

6 years ago

sally

597 Messages

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6.4K Points

Hi Alex,

Your results are personal to you as every woman is unique.

It's possible to observe different results from one cycle to another one.

With this product, there are several combinations possible, you can go from Low Fertility to Peak Fertility, or you can have one or 2 or more High Fertility days, which depends on the individual and the cycle, because everybody is different and every cycle is different.

You went from Low Fertility to Peak fertility.

We want to reassure you the test is over 99% accurate, this may indicate that the oestrogen rise and the LH surge occurred at the same time and when that happens, the holder goes straight to Peak Fertility.

You can stop the test now, the smiley will stay on the holder for 48 hours and during these 48 hours, you need to have intercourse in order to maximize your chances to get pregnant.

There is no need to do further tests for the rest of the cycle.

6 years ago

a_lefebvre_allison

1 Message

•

110 Points

6 years ago

I had a solid smiley on Tuesday. I had sex. Started testing again on friday when the smile was gone and now I'm getting a flashing smile? I'm confused. Am I peaking again?

sally

597 Messages

•

6.4K Points

Stop testing once you have seen Peak Fertility as you have found the information you were looking for this cycle.

6 years ago

jillian_austin

1 Message

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110 Points

6 years ago

I tested and got a circle. I forgot to take out the stick right away and went to work. When i got back home, the circle turned into a solid smiley. Im assuming this was an error from leaving it in too long. Is that correct? Is there anyway to reset the tester so I can continue testing this cycle? Have I permanently damaged the product or will it work again? Im using the Clearblue Advanced Digital Ovulation Test with the purple lids. Thank you.

sally

597 Messages

•

6.4K Points

Hi Jillian,

Is it possible that the solid smiley was displayed right before you went to work? As Peak Fertility is displayed constantly for 48 hours, after which the Holder will automatically reset. Leaving the test stick inside for a long period of time would not normally be a issue.
We'd be happy to chat if you'd like to talk through your questions. Feel free to call us at 0800-917-2710. We're open Monday to Friday from 07.00-15.00.

5 years ago

lb

1 Message

•

110 Points

5 years ago

If I got a peak/solid smiley face this morning, should we have sex today and tomorrow or just today? I’ve seen conflicting answers about just once during the two day window or both days.

sally

597 Messages

•

6.4K Points

Hi LB,

When you see Peak Fertility we recommend to have intercourse on both days as these are your two most fertile days in the cycle.

You can also stop testing and save any remaining test sticks for the next cycle if needed.

Regards,
Sally

5 years ago

halima

1 Message

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110 Points

5 years ago

The peak smiley face arrived yesterday. My doctor said to keep testing until the smile blinks, that’s when I head to his office for my IUI cycle. If it stays on a frozen solid smiley face for two days how do I know when to go?

sally

597 Messages

•

6.4K Points

Hi Haleema,

The flashing smiley face is a rise in estrogen which is usually detected prior to ovulation to make you aware you are closer to ovulation but you still need to carry on testing till you see the solid smiley face (LH surge). Please be advised that when the solid smiley is displayed we typically expect ovulation within 24-36 hours therefore this will be the best time for you to have your IUI as the next 48 hours are your most fertile. Once the solid face is seen you should stop testing in that cycle as there is no need to continue testing. Your Holder will automatically reset itself after approximately 48 hours and can be used with any remaining test sticks in the next cycle if needed. Please make your Doctor aware that the flashing smiley face (High Fertility) means a rise in estrogen was detected, and the solid smiley face (Peak Fertility) is when the LH surge has been detected.

Regards,

Sally.

5 years ago

stephanie_gigliotti

Smiley face freezes and won't go away.

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