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teresa_wong's profile
teresa_wong

1 Message

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130 Points

Thursday, March 12th, 2015 7:26 PM

Smiley face (solid) disappear on the screen after the result shown on the screen for 5-6 minutes

I got my first smiley solid face this month. And as it stated the result should remain constant for 48 hours in the screen. Any reason why my solid smiley face disappear after the result shown on the screen for 5-6 minutes?

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Updated 

1 year ago

452

2

jessica_ff4fcd

83 Messages

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890 Points

10 years ago

Hi Teresa, thanks for your message.  What you describe is not what we would expect to see.  Can you please give us a call so that we can learn more.  You can reach us at 1-800-321-3279 and we're open Mon-Fri 08.30am-05.00pm ET.  Please quote reference 001714051A if you call us.  Hope to hear from you soon.

0

0

kenna_bromley

1 Message

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110 Points

7 years ago

Same to me

3

0

Brand User
sally

597 Messages

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6.4K Points

Hi Kenna!  Does you Holder have a pink or a purple eject button?  The solid smiley only stays for 48 hours on the purple Holder.  It will clear after about 8 minutes from the Pink Holder but you have still found your 2 most fertile days so can stop testing.

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7 years ago

0

TanyaErasmus

4 Messages

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100 Points

@sally​ Hi, my solid smiley also disappear within 10min. The day after the solid smiley I got a solid circle. What does it mean? 

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1 year ago

0

Brand User
sally

597 Messages

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6.4K Points

Hi Tanya!  Does your Holder have a pink or a purple eject button?  The solid smiley only stays for 48 hours on the purple Holder.  It will clear after about 8 minutes from the Pink Holder but you have still found your 2 most fertile days so can stop testing.

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1 year ago

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