kerry_ann's profile

1 Message


120 Points

Wednesday, November 5th, 2014 1:01 AM

Test does not work

I ordered an ovulation testing kit from Amazon on October 31. I assembled the test according to the instructions. The "test ready" symbol never appeared. I tried again with the same stick and again with a new stick. The "test ready" symbol never appeared. The instructions refer the user to question 19, which instructs you to call the Clearblue Helpline. The only problem with that is, the Helpline is only available 8:30 - 5:00 Monday through Friday. Am I supposed to take the test in to the office with me to discuss with a representative? My coworkers do not need to hear about my fertility or family planning. It's disappointing that a brand that makes a product strictly for women can't provide the opportunity to talk to a representative. I would like a new test or a refund.

465 Messages


5.8K Points

10 years ago

We're sorry the test ready symbol never appeared, Kerry Ann.  We'll share your feedback about our phone hours with the rest of the Clearblue team.

Unfortuanately, we aren't able to send replacements or refunds through Facebook.  Your satisfaction is very important to us, and we'd like to help.  We understand you're at work, but would you consider allowing us to call you, possibly during your lunch break?  If this is possible, please use the unique, one-time link below to privately send us your telephone number.  You may also reply to this message to let us know what time between 8:30-5:00 ET is convenient for you, and be sure to let us know which time zone you're in.

If this isn't possible and you could find a few moments during your work day to call us, we would really appreciate it, and will be glad to assist you.  We can be reached at 1-800-321-3279.  When calling, please mention reference #FB979.

Kind regards,