jennifer_leigh_cuddeback_coulter's profile

Thursday, June 19th, 2014 12:53 PM

Test froze?

I am using the clearview ovulation test. Nowhere in the paperwork did it indicate you could not use the test after receiving the smiley. I had gotten low for two days, and then a smiley yesterday. Today the screen was frozen on the smiley and nothing could change it. It was like it was frozen. I tried taking the back off to reset the battery, and after that it only displayed the book symbol. It makes me really unhappy to have paid so much for a product I could only use 3 times, and am not sure is actually even working.... What should be done in this instance??

465 Messages


5.8K Points

9 years ago

We're sorry about your experience, Jennifer.  Were you using Clearblue Advanced Digital Ovulation Tests?  If so, Peak Fertility is designed to remain on the screen for 48 hours as a reminder that this is your most fertile time.  Once you've seen Peak, stop testing and have intercourse at any time within the next 48 hours to maximize your chances of conceiving.  

It's not possible to take another test while a result remains on the screen, and removing the battery will cause the holder to be unusuable.  We regret this wasn't clearly understood in the instructions.  We'd be happy to talk through your questions and help you further, just give us a call at 1-800-321-3279 and mention reference #FB611.  We're here Monday through Friday from 8:30am-5:00pm ET.  Thanks!