The holder isn't working

Question

I purchased the Clearblue Advanced Digital Ovulation Test over a month ago. I loved the results it gave me and it definitely helped me to know where I'm at in my cycle. However, the electric holder isn't working for the second month and I still have enough sticks to use for a second cycle. I'm pretty disappointed as the kits are expensive. I can send a picture of what's going on on the holder if need be.

sam · Answer

Hi Julie - We're really happy to hear that you loved the results you got from Advanced Digital Ovulation test! But we're sorry you're having problems. We know this is an important time in your life so we want to help you as soon as we can. You can either give our careline a call at 1-800-321-3279 with you test and packaging to hand, and mention reference number 001809968A (we're open M-F 8.30am to 5.30pm) or you can send your pictures over to us on our Facebook page through private message. If you would prefer send them here then you can!

Please keep in mind that if you have an error symbol on your holder, that it would be much easier to resolve the issue over the phone as you may need a replacement product.

We look forward to helping you, Julie!

julie_ward_jefferson

The holder isn't working

sam

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julie_ward_jefferson

The holder isn't working

sam

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