used test sticks

I accidently put the used test sticks into the holder and now the monitor won't work anymore,it showed with a Error symbol like a book. Could you please let me know what I should do now? Do I have to replace this holder?

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karen

465 Messages

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5.8K Points

11 years ago

Hi Merry, we're sorry you received an error symbol. May we ask the name of the Clearblue product you used? Also, in which country are you located? Thank you!

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merry_gu

3 Messages

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140 Points

Hello Karen, Thank you very much for your prompt reply. The one I am currently using is called Clearblue Advanced Digital(purple one) and I am now staying in mainland China, but I am going back to the states in this July or August. By the way I bought this from the US.

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11 years ago

0

karen

465 Messages

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5.8K Points

Thanks for writing back with more info, Merry. Our US Careline would love to chat with you, but I know it's not practical to call from China. Would you consider giving us a call when you arrive in the US? And if we need to follow-up with you by mail, will you have a way to receive mail while you're here?

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11 years ago

0

merry_gu

3 Messages

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140 Points

Hello Karen, I will be back to the US next week, so the number I should call is 800 321 3279? Also my email is merry2828@sina.com

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10 years ago

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karen

465 Messages

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5.8K Points

Hi Merry! We'd love for you to give us a call when you arrive in the US. Our number is 1-800-321-3279 and when calling, please mention reference #FB631. We're open Monday through Friday from 8:30am-5:00pm Eastern time. Have a safe trip!

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10 years ago

0

merry_gu

used test sticks

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