kathleen_mclarenhawking's profile

1 Message


120 Points

Sunday, January 1st, 2017 5:30 PM

want a refund please

I already confirmed the pregnancy and then took a Clearable advanced digital pregnancy test to see the "weeks along." I followed the instructions and put the tip in the urine for 20 seconds only, although that seemed like a really long time in my opinion. I ended up getting the error message and was really upset to have spent so much money on a test that didn't work even though I followed directions to a tee. The wrapper says CEN709/1 ADVANCED 2018-01 005 21:51 and the box says exp date 01 2018 Lot No.: 6131937237. I would like my money back or a coupon for another test. Please contact me via Facebook messenger.
Brand User

597 Messages


6.4K Points

8 years ago

We're sorry this happened, Kathleen.  We can't FB message you unless you message us first however you need to speak to our Careline to resolve your issue. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference 1855117A.  Please have your purchase receipt, test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to assist you. We'd love to hear from you!