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Brand User

We're sorry this happened Danielle - please do go ahead and call as suggested so we can assist you further. Have the product and the packaging with you when you call.  Many thanks.

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9 years ago

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Faulty test; no result or hourglass.

I used the ClearBlue Week Estimator test this a.m. with first urine sample, but the hourglass nor anything appeared in the monitor screen. The pamphlet indicated to call for further information, but more than likely the test didn't work at all. Ultimately it is frustrating not only because of the

Question

Brand User

Hi Rita, We're sorry to hear this - the BOOK sign means that the Holder is damaged and cannot be used again.  Please call us at 1-800-321-3279 for further advice.

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9 years ago

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Clearblue advanced ovulation tester show the "book" sign

Clearblue advanced ovulation tester show the "book" sign and didn't clear for two days, what's wrong on the tester? what can I do now? thanks.

Question

Brand User

Hi Caycee - Thanks for getting in touch. Every pack comes with a Holder included.  Hope that helps!

 commented 

9 years ago

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Advance Digital Ovulation Sticks

Where can I get more ovulation sticks for the advanced digital test? Every place I have gone to it comes with the holder. I don't need that.

Question

Brand User

Hi Livia - We're sorry you were disappointed with your experience of our product and service. We've reviewed the call and we're happy with the way our advisor managed the call.  We understand that it's frustrating that we can't get a replacemen

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9 years ago

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Defective Kit

Clearblue ADVANCED DIGITAL Ovulation Test (20 tests for $64.94 from Walgreens). Used for 1 cycle, the tester was defective, no reading sign on the display screen at all. Called Clearblue Helpline, answered by strong British accent lady, not friendly voice tone and doesn't care my disappointment for

Question

Brand User

We're sorry this happened, Laura. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference 1852648A. Please have your test and packaging handy. We're open

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7 years ago

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Once again this test lets me down.

Ugggg... Second time I have used the ClearBlue easy pregnanacy tests and the digital screen doesn't turn on. The very first test 2 months ago, no problem! So I know I am doing it right.... The second and third this month, NOTHING!!! I am sorry, but I am done with your brand. This is the most frustra

Question

Brand User

Hi Katy - Sorry to hear that. Please keep the test, the box and the purchase receipt and call the Careline number for your location (you can find this on the box or the leaflet).  Many thanks.

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9 years ago

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Product replacement

Hi there - I recently purchased the Clearblue Digital with weeks indicator. The device is faulty and did not register a result at all (I have used several of them and it was not due to user error). How do I go about getting a refund for this expensive product? I don't imagine the store wants me t

Question

Brand User

Hi Ana - No that is not true. If you have test sticks remaining you can use the Holder in more than one cycle and it will show Peak whenever the level of LH in the sample tested is greater that 40mIU/ml LH.  Hope that helps!

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9 years ago

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question about advanced digital ovulation test

Hello, I bought clearblue advanced digital ovulation test, 10 tests with one monitor inside, I am going to try them this month, but I have a question, how many times you can use monitor (how many times you can see ovulation - smiley face with each monitor)? I read comments today that one lady used m

Question

Brand User

Hi Sam, The LH Surge is the hormonal trigger for ovulation and typically occurs 24-36 hours prior to the release of the egg from the ovary. The Surge usually has a duration of 1-2 days.  Testing at any other time is likely to result in negative

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9 years ago

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how many days can i check

Hi there, I have a question about the clear blue ovulation kit with bar code ending 15564. If used after I might have ovulated would that still show an LH surge?? Or would it show no LH surge. And if I'm still ovulating can it show no surge as well??? Yetty

Question

Brand User

High Fertility will be displayed when an increase in estrogen is detected. Once High Fertility is displayed, the holder will continue to display High Fertility daily until an LH surge is detected or until tests are missed for 3 consecutive days.&

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8 years ago

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OPK mystery?!

I have been using the Digital OPK test kit and have received 8 days as of today of flashing smiley faces, is this normal and how many flashing smiley faces will occur before I get a solid face? Im very confused on what exactly the test is picking up if I finish my last 2 days and dont get a solid f

Question

Brand User

We're really sorry to hear that - it's not what we expect. Please note the error you have seen and contact the Careline for your market.  Have the product and the packaging with you when you call.  Thanks.

 commented 

9 years ago

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Continued Error Readings. . .Please help this is getting pricey and annoying

Good afternoon I am using the clear blue ovulation testing kit (not the advanced). I start testing day 10 (my cycles run 27-31 days) and throughout the process I consistently get an error read at least 4-5 times during the process. I am doing everything as stated in the instructions. It is very f

Question

Brand User

Hi Julia - The test responds to your personal hormone profile. 'High' (flashing smiley) is shown when an increase in estrogen is detected.  'Peak' is shown when an increase in LH is detected. Peak can be seen without High if tests are started t

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8 years ago

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Can't make sense of test results for Clearblue Advanced Digital Ovulation Test.

I've used my Clearblue Advanced Digital Ovulation Test twice. The first time it didn't show a flashing smiley but only a solid smiley indicating Peak Fertility for one day. The second time it showed four flashing smiley in a row, then nothing. Can you help me make sense of this?

Question

Brand User

Hi Moon, If your period started after the end of the testing window you have chosen then the Monitor will set the following day as day 1 of your cycle.  It's designed to work this way so nothing to worry about.

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8 years ago

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First day of period.

Hello, i am the clearblue advanced fertility monitor's user for two months. I realized for both months, last month Aug and this month Sept, when i keyed in my first day of period, lets say it was on the 2nd Aug, the monitor stated on the 3rd Aug. On the month of September, this happened as well. I k

Question

Brand User

Hi Annie - Yes, the test sticks for the Clearblue Advanced Fertility monitor will still work with the older style of Monitor too.

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7 years ago

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Old Clear Plan Monitor

Can we use the Clearblue monitor sticks with the Clear Plan Easy monitor? My monitor is a bit old but still working and i want to use it again.

Question

Brand User

Hi Tracy - If you have been testing correctly and have not found Peak Fertility it could be that you had a cycle where you didn't ovulate (this happens occasionally and is normal) or you did have an LH Surge but it was either too low or too short to

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9 years ago

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Confused

I have a very short cycle of 24 days, started testing on Friday June 19, per the instructions, starting getting a flashing smiley face on Monday June 22, 2014, tested every single day, including today (Saturday June 27) and still flashing Smiley Face, no solid Smiley Face yet. I am using the urine a

Question

Brand User
Brand User

Hi Natasha - The advanced test builds a picture of your hormone profile across your cycle - it can't be used to take a 'snapshot' on a given day so we recommend you start testing from the day specified in the leaflet for your cycle length.

 commented 

9 years ago

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Only two sticks remaining...

I have two Clearblue Advanced Digital (CBAD) test sticks remaining from an old pack and I want to use them to potentially highlight a high fertile period. I want to use another test until the results are "close" to positive and then will switch to CBAD to see if my prediction of high fertility is c

Question

Brand User

Hi Kaylie. We'd be happy to chat if you'd like to talk through your questions.  Feel free to call us at 1-800-321-3279 and mention reference 1866242A.  We're open weekdays from 8:30-5:00 ET. 

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7 years ago

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Open circle appears right when I insert an unused stick

I see a round circle when inserting a new stick into the advance ovulation kit, this is the first time I have tried to use this kit.

Question

Brand User
Brand User

Hi - thanks for getting in touch but sorry, we don't send out free samples.

 commented 

7 years ago

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Free Samples

I read time to time you send people free samples of your pregnancy tests. I was wondering if I would be able to get one? Please let me know. Thanks

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