Hi Adora. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and wil

Hi Vilashini. When using Clearblue Digital Ovulation Tests (with pink caps), you can test any time of day, as long as it's about the same time each day.  It's important to avoid excessive fluid intake before testing, and to make sure that you h

Hi Jess, You may have had a cycle where you didn't ovulate or you may have ovulated but the test was unable to detect the LH Surge.  If you are not sure if you are testing at the right time in your cycle, please give our Careline a call at 1-80

Hi Lauren. Yes, you should have sex on High and Peak Fertility days.  It is possible to get pregnant without seeing Peak Fertility.  If you see nine High Fertility days then we recommend you stop testing for that cycle as it's unlikely you

Hi Elexis. We are very happy to help if you have a problem with the product.   Please call us at 1-800-321-3279.  Please have your tests and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad

Thanks for getting in touch, Vicky. We need some more information about which test you are using - the solid smiley on the Advanced test will last for 48 hours. Please call us at 1-800-321-3279 and mention reference 1869590A. Please have your test a

Hi Sharna. High Fertility will be displayed when an increase in estrogen is detected. Once High Fertility is displayed, the holder will continue to display High Fertility daily until an LH surge is detected or until tests are missed for 3 consecu

Hi Kathy. This is a 'not pregnant' result.  Retest in 3 days time if your period has not arrived.

Hi Kaitlin. You do have to use first morning urine only for reliable High Fertility results.  Your Holder will stay on High Fertility now while you look for Peak - we recommend you have sex at least every alternate day now until you find Peak.&

Hi Safeena. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279.  Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and wil

The non-blinking smiley face is Peak Fertility. Stop testing for this cycle - today and tomorrow are your two most fertile days.

Hi El,The blinking smiley means a rise in estrogen has been detected, this is a High fertility day.Keep testing daily to find your Peak fertility days (a non-blinking smiley face) which will stay on the display for 48 hours. This is displayed when yo

Hi Emily,We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279. Please have your test and packaging handy. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad

Hi,Each holder adjusts according to your personal hormone profile with each test that you do. Also, if you introduce a new holder into a cycle, it won't have had time to adjust to your hormone level. In this case, using the same urine sample won't ma

Hi Vanessa,To reset your pin please enter '0000', you may then continue to use your Monitor and your stored information will not have been affected. Best regards,Sally.

Hi Nombuso,Once you see the solid smiley face, you may stop testing as you have detected the LH surge, we would typically expect Ovulation within 24-36 hours, have intercourse on the day of the surge and the day after as these are your two most ferti