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Thanks for getting in touch Lauren. When you ovulate will depend on a number of factors such as your cycle length - to help you understand your results we need to talk to you to find out more. Also we are sorry that you have had an error message, an
Solid smiley 2 days following menstrual cycle/error message following that
I used the Advanced Digital Ovulation test 2 days after my period ended and got a solid smiley face. Is it possible to ovulate this soon after a menstrual cycle? Also, the smiley face stayed on the screen for 48 hours following this and then I got an error message showing the arrow pointing to the
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We're sorry this happened, Sadie. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference 1837043A. If possible, please have your test and packaging handy.
book symbol
I purchased 2 Clear Blue Advance test and both of them showed up as an error...? They were used properly. Is there anyway I could get a refund or a new pkg of test?
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The number of High Fertility days displayed each cycle is personal to you and may be more or less than 2. It’s normal for some women to see more than 2 High Fertility days in all or some of their cycles. High Fertility will be displayed
no peak.....
I have been using the Clearblue advanced ovulation test, I started using the test on my 11th day & got a negative result (low fertility) & on days 12-16 I have been getting a flashing smiley face (high fertility) but haven't got a non flashing face (peak fertility) yet... according to my phone app i
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Hi Stormy - This is the digital pregnancy test with smart countdown.
numbers on clearable pregnancy test
Hi I have Clearblue prgnancy test and not sure which ones they are as I don't have the box. The packing has TEN4682/2 than the expiration date. What does this mean?
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We're sorry this happened, Marcy. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference 1859637A. Please have your test and packaging handy. We're open
broken test?
I bought the 2 month pack and when I took it out for the second month and put a test in the book symbol just comes up. What does that mean? These are freaking expensive and it doesn't even work for the two months that it promised!
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We're sorry this happened, Linda. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279. If possible, please have your test and packaging handy. We're open Monday through Friday f
Defective product
I purchased the clearblue ovulation tests sold by Clearblue on amazon. They don't work, They don't register... nothing.... what is up with your defective garbage, made in china?
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Peak Fertility will be displayed for 48 hours so this is normal - stop testing when you have found Peak as you have found the information you were looking for. Good luck!
clearblue ovulation test , smile face continues appearing in the small monitor without doing the test
Hi I bought clearblue ovulation test and the smile face got stuck...I did the test and now the smile face keeping showing never turn off ....today I tried to do another test and the smile face was there and I did even started.
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Hi Adrianna - You should test the urine from after the longest sleep (as most estrogen is product as you sleep). If you get up in the night then you may need to collect a urine sample but you can keep this at room temperature until you are ready to
Will using the bathroom during the night impact OTK results?
I'm about to start using the Clearblue Advanced Digital Ovulation test kit this week (following the instructions for which day to start), and it says to use it when you first go to the bathroom in the morning. I usually wake up during the night to go to the bathroom at least once. Will this negative
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We're sorry to hear that Biancha. It's not what we expect - please call our Careline and have the product and packing with you when you call so we can investigate. We're open Monday through Friday from 8:30am-5:00pm ET and will be glad to as
Faulty tests
I have bought my second clear blue ovulation test tonight, and the second it it was faulty. I have inserted the stick and no flashing ready sign.
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Hi Jen - We'd like to learn more so we can talk through your questions. Please give us a call at 1-800-321-3279. We're open Monday through Friday from 8:30am-5:00pm ET. We're here to help!
Digital monitor not showing ovulation past two bars currently on day 21 of cycle.
I have been using the clearblue easy digital ovulation test monitor. I'm currently on day 21 according to the monitor, but the monitor never seems to show 3 bars with the egg to indicate Ovulation? I'm in the United States of America. I've used morning urine I always use it the same time of day...
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Hi Tiffney. You may see up to 10 High Fertility days - stop if you see more than 10. High Fertility (blinking smiley) is when an increase in estrogen has been detected and you are preparing for ovulation. Peak (non-blinking smiley) is wh
PLEASE HELP
iv'e been using clearblue Advanced Digital Ovulation Test for 2 days and I have gotten the flashing smiley face how many days should I stop if I don't get a peak smiley face??And whats the difference between High and peak??what's the % of getting pregnant during high and peak..I got the purple one w
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Hi Rose - We'd recommend you discuss these results with your Doctor. Our test displays Peak when an increased level of LH is detected in the urine sample that you test. The sensitivity of the test is 40mIU/ml and it can show Peak at levels as
Having flashing and smily faces for 11 days
Hello, I have been using clear blue ovulation kit for 4 months. I normally stop testing after I see smiley face. However, this months things got really strange. I normally have a regular period. I had my last period on November 24. It was 5-6 hours heavy period but then spotted 2-3 days. Since it wa
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Please give our Careline a call at 1-800-321-3279. We're open Monday through Friday, 8.30am to 5.00pm - have your test and packaging to hand.
Clearblue Advanced Monitor
I purchased the Clearblue Easy Advanced Fertility Monitor on eBay. It came with 20 test sticks, but they do not say advanced on the box, just Clearblue Easy monitor test sticks. When I use the machine, it tells me error message 8 "test is not recognized". After about 3-7 minutes (depending the day)
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We're sorry this happened, Veronica. We know this is an important time in your life and would like to learn more so we can help. Please call us again at 1-800-321-3279 and mention reference 1845038A. Occasionally our Careline does have to close for
Error help
The "advanced" combo pack isn't cheap and worth it totally IF it works however, the weeks estimator didn't even show the test was working, I called the number as suggested and it said there was an unexpected issue, call later. I'd like assistance with this issue please.
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No need to do a hard reset - the Monitor will be using information from previous cycles but will soon adapt. The first test will always be between days 6 and 9 so keep checking each morning. Good luck :-)
Using monitor again after time off
I used the monitor several years ago then we decided to hold off on pregnancy. I have started using the monitor again, I replaced the battery and set my m button for the testing window. I expected to have to test on day 6 like I did the first time. However, it did not ask me to test. Do I need to do
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HI Brittany - We're sorry to hear this - there could be a number of things causing this and we need more info from you to help. Please call your local Careline who will be pleased to help.
Help! Wrong date
Help!! My mointor didn't change dates from yesterday to today. I am suppose to test today (day6) but it's still stuck on yesterday. What can I do?
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Hi Candy - That's normal. You most fertile time is still the 48 hours after you first see the Surge, regardless of how long the Surge lasts for. Good luck!
Ovulation Testing
When using the Ovulation Test; if you get a smiley face one day and a blank circle the next does that mean that the chance of becoming pregnant is low or is that normal?
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Hi Ruth. We were very sorry to hear about your recent experience. We know this was upsetting and would like to offer you some further information. False positive pregnancy test results are extremely rare. For example, Clearblue pregnancy tests ar
i have the pregnant sign, no weeks
i'm 6 weeks and 6 days pregnant. I took the week estimator test and it only gave me pregnant sign not how many weeks I am.
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Hi Karen - The test looks for a urinary metabolite of estrogen and LH but you can't read the lines on the test stick visually. Hope that helps!
sally
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9 years ago
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Lines on the stick
Because the Advanced Digital Ovulation Test tests for both estrogen and LH, what do the blue lines mean on the stick? I assume one is a control line? What is the other? Or do the lines represent estrogen and LH? Thanks!
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