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Thanks for getting in touch again, Amy. Our test shows Peak Fertility when it detects a rise in Luteinising Hormone (LH).  LH is always present in your system.  A typical baseline level would be 3-13mIU/ml and a typical 'surge' would be 50

Ovulating again?

I had a very strange 40 day cycle last month (typically it's between 27-31 days). After my doc recommended using the clearblue advanced digital tests rather than the other brand I had been using, I purchased the CB. Even though I thought it too early to start testing, I began testing once every cou

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Brand User

Hi Amber - You're doing the right thing by consulting your Doctor - they are best placed to help you. Hope you get some answers soon!

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9 years ago

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Missing period...one positive, four negative....12 days late

So I recently had to stop my birth control for a little over a month because I am waiting to start a new birth control. Well my last period ran from August 5-August 20. As of today Sunday September 13 I am 12 days late! I took a dollar store test Tuesday it came back positive. Took a test later that

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Brand User

Thanks for that info. Unfortunately if this symbol remains permanently on the display it means that the Holder has been damaged and can't be used again.  You can return it to the place of purchase for an exchange or refund.

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9 years ago

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the error on the screen

Hi, I used the advanced digital ovulation test. There is the symbol on the screen like a book such that is Q20 in the leaflet. What should i do? I live in Thailand. Thank you

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Brand User

Hi Sam - No, you'll need to wait for the Monitor sticks to arrive - the ovulation test sticks are not suitable. Did you follow up on your results with your Doctor?

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9 years ago

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CLEARBLUE DIGITAL OPK 20 TEST

Hi, I started my OPK the day after my period ( My period is only for 3 days ) the first day was an empty circle, the following day I had the smiley face that stayed for 48hrs... The morning after the 48hrs I did another test and had a empty circle again, later in the day I re-tested and I got anothe

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Brand User

Hi Sara, if you've found your Peak Fertility already this cycle there is no need to carry on testing - the test is over 99% accurate at detecting the LH Surge - you have found the information you were looking for so stop testing. Any remaining tests

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10 years ago

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Flashing Smiley Face for more than a week

I received a smiley face last Sunday the 22nd. Right after the kit error out and we didn't know if the smiley face was correct or not. I have since bought a new kit and everyday since then I have gotten a flashing smiley face. I am now on Day 8 of the kit having a flashing smiley face result. Pl

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Brand User

Hi Elizabeth. The Persona Contraceptive Monitor sold in Europe is a completely different product to the Fertility Monitor.  The Fertility Monitor is not suitable for use as a contraceptive.  It is simply a business decision not to offer th

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8 years ago

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Persona?

I know that your company sells the same monitor in Europe, programmed for pregnancy avoidance, as Persona. Could you please tell me why this product is not sold in the U.S.? I know that a partial answer is "it's not FDA approved", but I'd really like to know why not: has the FDA refused to approv

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Brand User

Hi Nicky - The test can go straight from Low Fertility to Peak Fertility, if you got Peak on the second day of testing it's likely that you started testing a bit too late to find your High Fertility days and if you need to test in a future cycle, sta

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9 years ago

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confused first time using ovulation sticks

Hi I am a little confused started using the clearblue ovulation monthly sticks last Saturday the test said low fertilty on the Sunday morning I got peak fertilty smiley face which stayed for 2 day. It's my first time using ovulation sticks so I decided to test again on the Wednesday till today and

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Brand User

We're sorry this happened. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference 1861340A. Please have your test and packaging handy. We're open Monday

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8 years ago

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Confirmed ovulation but LH surge not being picked up by monitor

Hi, I used the Clearblue Fertility Monitor Touch Screen for the first time this cycle. I started on Day 6 of my Cycle and immediately got High Fertility. I was also using LH (OPK) strips. I had a confirmed rise in LH with my OPK strips on Saturday, but the monitor continued showing HIGH. My LH s

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Brand User

Hi Jessica - We would not expect a second Peak in a cycle. We'd recommend you discuss your results with your Doctor. Wishing you all the best!

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9 years ago

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Flashing smiley later in cycle (and for a second time)

Hi! I'm using the clear blue ovulation kit advanced (purple one). I normally have the flashing and solid around day 10 of my cycle, and my cycle is usually about 26-28 days long. This month, I had the flashing on day 9 and then solid on day 10 again. I had three sticks left and was curious, so I tes

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Brand User

We're sorry this happened. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference 1835616A. If possible, please have your test and packaging handy. We're open

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8 years ago

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Book symbol number 2

What does the error message with the book symbol and number 2 mean on the advanced fertility monitor? I have it pop up regularly but it does go away if I switch it off and on again. Is it effecting my readings?

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Brand User

Hi Sara. The tips of the digital tests are not designed to turn pink - only the visual tests have this feature.  If you test before the date of your expected period and get a ‘Not Pregnant’ result, there still is a chance you may be pregnant, a

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8 years ago

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tip did not turn pink

hello i used a pregnancy digital clear blue test but the tip did not change colour to pink ? and i got a negative ... did the test work or should i test again

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Brand User
Brand User

We're sorry this happened, Kayln. We know this is an important time in your life and would like to learn more so we can help. Please call us at 1-800-321-3279 and mention reference 1855121A. Please have your purchase receipt, test and packaging

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8 years ago

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The test I got didn't even show anything. If the other test doesn't work I want my money back.

This is the first time I have used this brand of pregnancy tests. I took the test this morning and nothing appeared on the screen. I basically threw away $12.00. If the other test doesn't work, can i get a refund?

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Brand User
Brand User

Hi Stephanie - There is typically only one substantial Surge in LH during each cycle so as you have seen more than one we recommend you discuss your results with your Doctor. Misleading results can be caused by recent pregnancy, certain fertility me

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9 years ago

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2 smileys for peak 5 days apart

I got a blank circle on day 14, a smiley face for PEAK on day 15, and a blank circle again on day 16. I normally ovulate on day 20, not 15, so I was skeptical and tried again on day 19 and got a blank circle. Lone behold on day 20 I tested again and I got a peak smiley again. Then day 21 I got a bla

Question

Brand User

We're sorry this happened, Melanie. We know this is an important time in your life and would like to learn more so we can help. Our Careline has been operating normally over the last 2 days. Please check the number you are using and call us at 1-8

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8 years ago

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Test Error. No customer service line.

Blank Error received on Clearblue Digital test with Smart Countdown. When I call customer service I'm told the system is down. I have called numerous times over two days. What is going on? You pay a ton of money for a product, it doesn't work, and then the company doesn't want to acknowledge or help

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Brand User

Hi Cherea - If you have no idea when your period is due, we recommend that you wait until at least 19 days from the last day you had unprotected sex before testing.  Best wishes!

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8 years ago

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Too Paranoid To Wait

I believe I may have become pregnant just before my last period (it was very irregular), and was wondering if I should still wait until my next period, about two weeks, or if I could get definitive results now, since it's been over two weeks since the time of questioned conseption.

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Brand User

We're sorry this happened, Jennifer. The usual reasons for this are sampling on the test before putting it inside the Holder or not applying enough urine to the test. We are not sure why this would happen if you are following the directions so pleas

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9 years ago

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Not Getting a Result

I have used the Clear Blue Advanced Digital Ovulation Test that gives you your 4 most fertile days and overall I'm pretty happy with it but I have one complaint/question. Pretty much at least once with each test I've bought, I will not get a result from the test. The symbol is supposed to start flas

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Brand User

Hi Mia - You can call the Careline for your location if it's a market where our products are sold (check www.clearblue.com) - the only other option is to return to the place of purchase. Best wishes.

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9 years ago

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display remained blank

I purchased a Clearblue Advanced Digital Ovulation Test, when i tried to test today and the display remained blank, i am now out of USA ans shortly won't return to the States, what should i do?

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Brand User

We'd recommend you stop testing after 10 High fertility days Kelsey. Please call our Careline for more troubleshooting advice as we need more information in order to work out what might be going on.

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8 years ago

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No peak or positive yet O is passed....

Hi there- I used the clearblue digital advanced opk starting on CD12 and received low. Low on CD13. High on CD14. High on CD15(my normal O day). And high on CD16-17(today). I also backed this up with the clear blue digital and received negatives on all these days. However with charting bbt my ovulat

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